Unable to view data usage on xfinity mobile

[Rpelczar]

For the past several weeks, I have been unable to view my data usage or account billing details on the xfinity mobile app or website.  I tried chatting with an assistant for 2 nights spending over 2 hours and it still is not resolved.

[ComcastChrisL]

Hello Rpelczar,

Thanks for posting to the Xfinity Mobile Forum and please excuse my delayed response.  In case you are still needing help with this, I’m more than happy to look further into it.  When you get the opportunity, reach out to me via private message as I’ll need to gain access to the account in question.

In your private reply, please include; first and last name, complete service address, mobile number, and the last 4 digits of the card on file.

Also, when you access the data portions of your account through the XM app and website, are you seeing an error message in place of the data usage?  If so, what does the error message say?  Let me know.

Thanks again for your time, patience, and support!

Chris

P.S.  To the XM Community - in case your post has gone unaddressed and your situation requires additional research, please note that you can always reach out directly to any Official Comcast Employee by clicking on the Employee name and from the profile page select the blue ‘send a message’ button.