Community Forum

Unable to activate iPhone 12

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New Poster

Unable to activate iPhone 12

I received my iPhone 12 today and followed the instructions provided to set it up, including inserting the new SIM that came with the phone. 6 hours later and multiple calls (& hang-ups when I’m getting transferred), I’ve been unable to speak to anyone who can activate the XM service. I was told to turn off phone, remove SIM and reinsert, to reset network settings (losing all WiFi passwords in the process - ugh), and promised callbacks that never came. Has anyone else had the same issue and how did you fix it (given XM aren’t calling back)?
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Frequent Visitor

Re: Unable to activate iPhone 12

When did you order??
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New Poster

Re: Unable to activate iPhone 12

Ordered 10/16, arrived today (10/26), but it’s useless if XM is unable to activate it!