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Unable to access account info on the website

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Contributor

Unable to access account info on the website

For the last several days, I have been unable to access my XM account.  Keep getting the message to refresh or try again later.  Have tried from email and just about any link i know of.  Refresh does nothing and on day 3 of trying again later, with no success.   thanks

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Official Employee

Re: Unable to access account info on the website

Hi spiritkeeper89, thank you for reaching out to Xfinity Mobile through the Forum. I am truly sorry you are having trouble accessing your account. I would like to help you get this resolved, I know how frustrating it can be.

 

I have a few questions before we begin. You said this just started 3 days ago (4 today), were there any changes to your account? Did you move or transfer your service? How are you trying to log in, online or through the Xfinity Mobile app? Are you using your primary user ID and password for your residential service? Any other information would help in troubleshooting the issue. Thank you in advance.


I am an Official Comcast Employee.
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Contributor

Re: Unable to access account info on the website

guess it ain't my time to get help...tried here, tried chat.. oh well

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Official Employee

Re: Unable to access account info on the website

spiritkeeper89 I just replied to your private message. My apologies as I am off Sunday and Monday's and am just now returning to work. I look forward to hearing from you. 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: Unable to access account info on the website

still have no access to my mobile account either on the web or thru the phone app.. tried chat yesterday with ninfa , it and she, was absolutely worthless.

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Contributor

Re: Unable to access account info on the website

i guess there is really no qualified help desk people...no1 seems to want to address that problem might just be on their end, not mine...i am tech savy enuff to have tried all the things they keep asking me to do over n over again to no avail....guess i don't have a high enuff security clearance to access my own account that i pay for