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Trying to send a defect phone back

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Trying to send a defect phone back

I am trying to send a phone that had lines running through the bottom of the screen the day after we got it.

We went to a Xfinity affiliat store not a Corparate store and as that is where we bought it .

They sent a new one out and told us to send the defctive one back, yet we do not have a label to send it back and for the life of me I can not find one online. The webiste takes me in circles , yet it says "it is easy as ever to do it" 

The only option we have, is to send back the new one that is attached to her new phone number.

I see no record of her defective phone on Xfinity mobiles website.

Official Employee

Re: Trying to send a defect phone back

Hello Jacrispy2112,


Thank you for reaching out in forums and making us aware of your current situation.  I want to do all I can to help facilitate the return of your defective device.  Once I have your information I’ll be able to review your account and send a return label for you. 


Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.  


Thank you for your time and patience,



I am an Official Comcast Employee.
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