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Trouble getting xfinity mobile service

Frequent Visitor

Trouble getting xfinity mobile service

so i wanted to get xfinity mobile, i picked my phone (iphone 11 pro max, 512gb) hit checkout passed eligibility went to shipping,  payment, and review made the payment which went through cause the money was gone from my bank account then i get a email a few hours later saying  something about i need to upload my drivers license and non comcast util bill. my thing is ive been a loyal tripple play customer for  two years now im the only one who pays it whats with this verification thing when i filled in the verification info on the checkout page.

 

next thing i go log on to pay my cable bill a week or so later and it says i have an xfinity mobile account and i have an account number and everything.  just no line

 

so can a rep please help me complete my order

thanks.

Regular Contributor

Re: Trouble getting xfinity mobile service


@taker418 wrote:

so i wanted to get xfinity mobile, i picked my phone (iphone 11 pro max, 512gb) hit checkout passed eligibility went to shipping,  payment, and review made the payment which went through cause the money was gone from my bank account then i get a email a few hours later saying  something about i need to upload my drivers license and non comcast util bill. my thing is ive been a loyal tripple play customer for  two years now im the only one who pays it whats with this verification thing when i filled in the verification info on the checkout page.

 

next thing i go log on to pay my cable bill a week or so later and it says i have an xfinity mobile account and i have an account number and everything.  just no line

 

so can a rep please help me complete my order

thanks.


 

if they sent you a email and ask you too upload a  copy of driver license and unity bill you most do so other wise your Oder may get canceled  this is for your own safety they want to make sure it's you that's making the order and not some creepy person that's making the order.   There is no way around this  and I do not think a rep can. Buy pass this step with out that information 

Frequent Visitor

Re: Trouble getting xfinity mobile service


@snow7551 wrote:

@taker418 wrote:

so i wanted to get xfinity mobile, i picked my phone (iphone 11 pro max, 512gb) hit checkout passed eligibility went to shipping,  payment, and review made the payment which went through cause the money was gone from my bank account then i get a email a few hours later saying  something about i need to upload my drivers license and non comcast util bill. my thing is ive been a loyal tripple play customer for  two years now im the only one who pays it whats with this verification thing when i filled in the verification info on the checkout page.

 

next thing i go log on to pay my cable bill a week or so later and it says i have an xfinity mobile account and i have an account number and everything.  just no line

 

so can a rep please help me complete my order

thanks.


 

if they sent you a email and ask you too upload a  copy of driver license and unity bill you most do so other wise your Oder may get canceled  this is for your own safety they want to make sure it's you that's making the order and not some creepy person that's making the order.   There is no way around this  and I do not think a rep can. Buy pass this step with out that information 


my order was canceled i just think since you need internet for xm they should have it. 2 years tripple play paid on time with same card i just want an iphone not a second mortgage 

Regular Contributor

Re: Trouble getting xfinity mobile service


@taker418 wrote:

@snow7551 wrote:

@taker418 wrote:

so i wanted to get xfinity mobile, i picked my phone (iphone 11 pro max, 512gb) hit checkout passed eligibility went to shipping,  payment, and review made the payment which went through cause the money was gone from my bank account then i get a email a few hours later saying  something about i need to upload my drivers license and non comcast util bill. my thing is ive been a loyal tripple play customer for  two years now im the only one who pays it whats with this verification thing when i filled in the verification info on the checkout page.

 

next thing i go log on to pay my cable bill a week or so later and it says i have an xfinity mobile account and i have an account number and everything.  just no line

 

so can a rep please help me complete my order

thanks.


 

if they sent you a email and ask you too upload a  copy of driver license and unity bill you most do so other wise your Oder may get canceled  this is for your own safety they want to make sure it's you that's making the order and not some creepy person that's making the order.   There is no way around this  and I do not think a rep can. Buy pass this step with out that information 


my order was canceled i just think since you need internet for xm they should have it. 2 years tripple play paid on time with same card i just want an iphone not a second mortgage 


 

Dos not matter  if you have triple pay or not   If you want a phone then you most upload the information they need too verified you  once that is done your order will  be shipped I had to do the same thing has well once they got my information my order was on its way