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To hold my number, maximum days that I can delay my next payment?

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To hold my number, maximum days that I can delay my next payment?

I'll be out of the country for two months during this time, I want to delay my payment. 

How many days I can delay my payment to hold my number?

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Official Employee

Re: To hold my number, maximum days that I can delay my next payment?

Hello @mini1231,

 

We greatly appreciate you taking the time to post to the XM Forum!  Know that we are here to help, and it'll be my pleasure to provide more details on this.

 

I've added the following links that provide an overview on our mobile number suspension option and an overview on what to expect on a delayed/late payment;

 

https://www.xfinity.com/mobile/support/article/temporary-service-suspension

 

https://www.xfinity.com/mobile/support/article/missing-bill-payment

 

Voluntary suspension of the service line is probably the way to go given that you won't be using your phone for 2 months.  Please keep in mind that a suspension of service has a maximum amount of 14 days.  After that the service resumes automatically and you would have to re-initiate the suspension.

 

Hope this helps.  Let me know if you have any other questions.

 

Chris 


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