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Terrible customer service when adding a line to account.

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Terrible customer service when adding a line to account.

All I am trying to do is add a tablet to my current plan however, everytime I check out I'm told I dont qualify for a payment plan and must pay for the full tablet upfront. Why??? My credit is not bad and was in fact worse than what it is now when I started service and I had no problem qualifying then so what gives? When I go to chat with customer service and ask this question I get horribly worded sentences saying "well sometime that jus happen" or "yah that happen"....... SERIOUSLY? That's all your customer service has for me? This is unnacceptable and quite honestly embarrasing....  I just want a straight answer, that's all. 

Official Employee

Re: Terrible customer service when adding a line to account.

Hello JamesGlasco,


Thank you for taking the time to post to the forum. My apologies for the experience you mention to have experienced. Gladly, I can investigate this further for you.


When you get a chance, you can reach out to me privately by clicking on my name ComcastChrisL. That will take you to my profile page and from there you’ll see a blue ‘send a message’ button.


In your private message, please include the following;


First and last name, mobile number, full service address, and the last 4 numbers of the stored payment method on file.


Once I get the info and authenticate your account, I’ll do the research needed.


Thanks again for your time and patience,


Chris


I am an Official Comcast Employee.
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Re: Terrible customer service when adding a line to account.

so yall comcast ppl only help a select group ive been trying to get help and i get nothing very upset customer even left pms still no response  been over a week now