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Switch Xfinity S7 to another phone number?

Regular Contributor

Switch Xfinity S7 to another phone number?

I just upgraded to an S10 and I would like to reactivate my S7 with a different phone number. How do I do that?

Official Employee

Re: Switch Xfinity S7 to another phone number?

Hello 12xuser,


Thank you for letting us know what you are needing help with. I’m happy to assist. We can activate your S7 on a new number as a BYOD (Bring Your Own Device) service line.


When you get an opportunity, send me a private message with the first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file.  You can send me a private message by clicking on my name ComcastChrisL and on my profile page you will see the send message button. 


Once I authenticate your account, I’ll gain access to the details and take it from there.  I’ll remain in touch with you with any needed follow-up.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Contributor

Re: Switch Xfinity S7 to another phone number?

Yoo hoo! ComcastChrisL! I sent you all that info. What marvelous things have you discovered? Don't sit on good news like that, the suspense is killing me!