Frequent Visitor
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8 Messages
Swapping numbers between phones on my account.
My iPhone 6s is currently the only phone on my account. I'm receiving an iPhone X. I assume I can add the iPhone X to my account and port my wife's Verizon number over to it. But I need her number to be on the 6s, and my number, which is currently on the 6s, to go to the iPhone X. How do I go about this?
XfinityChrisL
Official Employee
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280 Messages
6 years ago
Hello Olblueiiii,
Thank you for contacting us through the Xfinity Forum. I hope you’ll pardon my delayed response. I am happy to provide the needed assistance. We can conduct a mobile number swap but need to wait until the port-in from Verizon finalizes.
Let me know if you need assistance with the port-in or if that has already completed, gladly I can look into doing the mobile number swap for you.
When you get the opportunity, please reach out to me through private message. You can click on my name ‘ComcastChrisL’ which will take you to my log in page. From there, click on the blue ‘send message’ button on the upper right-hand corner.
In your private message, please include your first and last name, the mobile number or full service address, and the last 4 digits of the stored payment method on file. After I authenticate the account, I will be granted access to the information.
Thanks again for you time and patience. Have a great weekend.
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