Still have not received visa gift card! After 6 months!

[Mainhia]

I’ve switched to Xfinity Mobile for about 6 months now, and still have not received my $250 Visa Gift card. All my payments were done on time thru automatic withdrawals, so obviously there were not late payments for the 90 days and still have not received my gift card.
I checked xfinity rewards which used to say pending fulfillment, but now it just says “No record found”!
Please send me my gift card, I’ve been way too patient!

[ComcastJaredB]

Hello Mainhia,

I appreciate your patience with this matter and I want to find a resolution for you.  I’ll just need a few pieces of information and I can help you with this matter.

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.  

Thank you for your time and patience,

Jared

[Mainhia]

I’ve sent you the information requested, Jared.