New Poster
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1 Message
Sim Swap
Is it possible to swap my Xfinity Mobile sim card into a new, unlocked Pixel 3a? The phone I originally purchased through XM 2.5 years ago doesn't hold a charge anymore, and I would love to switch to the 3a while keeping my same phone number.
XfinityChrisL
Official Employee
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280 Messages
5 years ago
Hello @sean--NM,
Thanks for taking the time to post! Gladly, I'll provide further details.
It is possible to SIM swap to your unlocked Pixel 3a but your Pixel 3a will reflect as an unsolicited device. Click on the following link so that you can check and confirm that your Pixle 3a is compatible with XM service - https://www.xfinity.com/mobile/byod.
If the device checks compatible, we can put in motion our BYONDEL (Bring Your Own New Device on an Existing Line) program and we can officially update the device type on your existing mobile number.
Let me know of any other questions that you may have.
Chris
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2annarhener
New Poster
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1 Message
5 years ago
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NEWcam30era
Contributor
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115 Messages
5 years ago
Did you buy an Xfinity Mobile Note 20 Ultra 5G, or a factory unlocked version directly from Samsung?
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Rstone1983
New Poster
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1 Message
5 years ago
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