Community Forum

Sim Swap

sean--NM
New Poster

Sim Swap

Is it possible to swap my Xfinity Mobile sim card into a new, unlocked Pixel 3a? The phone I originally purchased through XM 2.5 years ago doesn't hold a charge anymore, and I would love to switch to the 3a while keeping my same phone number.

ComcastChrisL
Official Employee

Re: Sim Swap

Hello @sean--NM,

 

Thanks for taking the time to post!  Gladly, I'll provide further details.

 

It is possible to SIM swap to your unlocked Pixel 3a but your Pixel 3a will reflect as an unsolicited device.  Click on the following link so that you can check and confirm that your Pixle 3a is compatible with XM service -  https://www.xfinity.com/mobile/byod.

 

If the device checks compatible, we can put in motion our BYONDEL (Bring Your Own New Device on an Existing Line) program and we can officially update the device type on your existing mobile number.  

 

Let me know of any other questions that you may have.

 

Chris 


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2annarhener
New Poster

Re: Sim Swap

Just bought Samsung note 20 5G swap sims but old phone stills shows on account. Posting in order PM XM to update.
NEWcam30era
Valued Contributor

Re: Sim Swap

Did you buy an Xfinity Mobile Note 20 Ultra 5G, or a factory unlocked version directly from Samsung?

Rstone1983
New Poster

Re: Sim Swap

@ComcastChris l I have a samsung fold 2 5g I brought from samsung direct and when I check my imei on the site it says it can be used on the network I have a iphone 11 max thur u guys now is there anyway to activate my fold 2 on my number without adding a line and just have it show my fold 2 instead of the iphone