Samsung LTE watch won't work with xfinity.

[garyg1990]

I just ordered a Samsung Active2 Watch for my son for Christmas.  NOW I hear that Xfinity does not support it on LTE????  What the heck Xfinity.  Every other mobile service does.  What is your problem????  Do I have to return the Watch?  

[ComcastChrisL]

Hello garyg1990,

Thank you for reaching out to us through the Xfinity Forum!  It’ll be my pleasure to provide further assistance with this issue, or any other question you may have regarding your Xfinity Mobile service.

My apologies for the inconvenience you’ve encounter.  As of now, as it pertains to cellular connectivity for smart watches, we only support Apple Watches series 3, 4, and 5.  Please know that we continually assess the services on offer to our customers in order to continue to build and expand the Xfintiy Mobile product.

Recently, we expanded our BYOD (Bring Your Own Device) program for mobile phones to include Samsung Galaxy and Note devices.  I anticipate that we may do this as well for the watch portion of the program.  I'll keep the forum posted with any updates.  Thank you again for your time, patience, and understanding.      

[josephvance10]

Do you have an update?   I would love to get services on my watch that way I can run without my phone and still able to talk with people if the need arrives.

[RACHAUT1]

I'd like an update as well. I was wanting to buy a Samsung watch but won't if I can't use Xfinity with it.

[GIGabit]

Ditto, I'm considering purchasing a Samsung LTE.

[ComcastChrisL]

Hello,

Many thanks for the continued interest, patience, and support. There has been no change to the status of the situation. Currently, Xfinity Mobile only supports eSIM for Apple Watches.  When I get more info, I'll make sure to let the thread know.  Thanks  again! 

Chris

[AllyBHair]

Is there a platform where consumers can express their desire for Xfinity to support our Samsung watches? We would like to get this message through the necessary channels that have the authority to implement this feature within the company, please. The wait has been long enough and quite frankly it is somewhat of an insult to Samsung users that the company is primarily and/or only concerned with accomodating IOS users. It is discourteous to assume that everyone is an IOS fan. The Android fan base is prevalent as well. Thank you so much for your time.

@queendomuniverse

[Alejandroid101]

I have used smartwatches since 2013, I was so excited when i heard galaxy came up with a LTE feature because MY XFINITY ACCOUNT ALLOWS ME TO GET AS MANY LINES AS I WANT WITH CALLS AND TEXT FOR FREE! Oh wait... they only pander to the Apple community because their watches work, but not android! WHAT? Seriously xfinity guys, you have to add this capability, i already bought the watch and i dont want to have to activate it with another carrier.

[dh0002]

Why would any service provider sell a Galaxy phone to customers but not support the compatible Galxy watch with it? 

[joesweeten]

I won't switch to xfinity until its supported. Pretty lame

[dh0002]

Yeah, I think I may switch providers. I hope they correct it fast. My T mobile sim is on standby.

[Tspace75]

I was just told tonight that I can bring my Galaxy Smartwatch, it has to be activated in the store though.

[dh0002]

If you try activating it with Xfinity, can you please let us know the results? I will give it a try and post back later when I find time and a location to go to.

[swhitwmunn]

Were you able to activate your watch with Xfinity? I really want to buy one but will switch carriers if Xfinity doesn't make this right ASAP! Thanks for any info you can provide

[BadCatBoo]

It's June 2020. Love to have an update on when Xfinity will support Samsung LTE watches - please!!

[dh0002]

My local xfinity store appears to be closed for covid 19. Will update when I can get in there and talk to someone. Called Xfinity, they told me "we can't support galaxy watch at this time." Nobody I have spoken with at xfinity by phone had ever said anything else.

[Qtr]

Everyone on this thread has been waiting at least 6 months and they still don't offer Samsung watches..

Should we all switch providers to someone who supports their customers?

[atpence4]

I have also been watching and waiting to switch to Xfinity Mobile from Verizon but don't want to make the switch until my Samsung watch is supported.  I believe there are many of us waiting and watching!  

[CarpenterNick]

Yeah I'm Still waiting as well  this is ridiculous !!!!     not to mention that their prices seem to have gone up  even on phones in Jan i bought a phone from comcast  the same exact phone is now $75 more. WTH !!!!!

[ImTheITguy]

Bump
Any progress here?

[dh0002]

No update yet. I can' t find an opened Xfinity customer service center to go to in order to try activating my watch. Just using bluetooth for the time being. I know T-mobile will do a phone share for an extra 15 a month for galaxywatch. Once their network upgrades have been implemented in the area I work, I plan to switch back to them. Unless ofcourse Xfinity starts supporting them.

[bgoody]

Can you please give us an udate to provide service for a Samsung Active 2 Watch?

Verizon provides this service to their customers.

[bgoody]

Thank you for your reply.

Do you at least have a timeframe or someone that we can contact to help speed up this process.

Thanks again.

[bgoody]

Can you tell the reason why Samsung wearables are not available through comcast mobile? I have paid thousands of dollars over many years with your company. We at  the very least deserve an explanation, considering Verizon covers Samsung Wearables.

[jlee8569]

Has there been any update. I can go to my local store tonight to see if they will activate.

[dh0002]

Please do if you can. Maybe we will finally have an answer. My stores are still closed for the pandemic.

[Ryanfroks]

When I bought my son his Samsung A50 phone from Best Buy so he could join my plan we went to Xfinity Store to activate... run around infinity... "You must buy that EXACT phone from us" 🤬. So we did ($250 Best Buy flushed). Paid hmm $400ish for his phone and at same time was Explaining he needed a Smartwatch with independant connectivity. Bluethooth DOES NOT work in his warehouse.  "Sure, buy a Samsung LTE, activate it on your plan for just a couple extra bucks per month".

After that confirmed with phone agent can add Samsung LTE to my Xfinity Phone plan just activate in store, couple extra bucks a month....

Grrrrrrrrr!!! 🤬🤬🤬🤬🤬

[joesweeten]

Maybe tomorrow we will get some traction. New galaxy watch is coming out.

Sorry it reads like you got a watch to work?

[bgoody]

Please let us know who we can contact to get further information.
Whoever monitors this site obviously is to busy.
This is a remote site that I stumbled on in my quest. Please advise your customers on updates etc. . I am sure there are thousands of others wondering the same.

Thank you

[liquidsodium]

I just ordered my Samsung Watch 3 (LTE) (orders opened today) a couple of hours ago....and then had to read this thread 😞

Anyone with success with any LTE watch?  Recalling one user declaring success after going to a store to activate.

It is quite strange that for xfinity to be using the Verizon Network and having issues with enabling a watch on it.

[Ryanfroks]

My guess is they made a "Deal" with Apple. That's how I ended up with an iPhone8 and Xfinity Svc. I'd always had Verizon, they were using Verizons network, so for same $$ I was paying Verizon I got same service new iPhone8 for same monthly price.

So...... 🤔

[liquidsodium]

I chatted with an agent online today and got the stock answer that they are looking into it and will let us all know on their website when that happens.  Non-answer I guess

[dh0002]

Sooo, apparently the watches are using the same phone line and same phone number. Its called number share or line share depending on who you ask. A lot of the MVNOs cannot do a number share without the parent network approving it. In this case, Verizon controls which MVNOs can utilize this feature and those who cannot. Verizon, T-Mobile, and ATT all support this feature. After researching the subject, I have found most MVNOs do not support this feature due to extra cost, or just because the parent network wants exclusivity for their customers to prevent everyone from moving over to the many MVNOs. It is good news however, that Xfinity Mobile has the capability to do so with Apple Watch. That is a positive, since they are one of the only Mobile Virtual Netwok Operators out there who do support this. I am feeling confident they can strike a deal with Verizon to enable us to use our 4g galaxy watches in the near future. If you need this feature now, T Mobile is my favorite over ATT. Verizon seems soooooo exspensive. However, their network is the most reliable when coverage is an issue. Just my experience where I live in Florida.

[suesheba]

I just purchased the new Samsung Galaxy 3 LTE watch so I'm very interested in Xfinity Mobile's service. Today I saw this website dated July 22, 2020... https://internet-access-guide.com/xfinity-mobile-samsung-watch/?unapproved=43914&moderation-hash=ac2...

It seems very clear that Xfinity mobile is going to support the Samsung Galaxy watch, but I just called and spoke with them and they didn't know anything about it.   If anyone gets to a store and gets it activated, please let us know.

[liquidsodium]

Yes I'm the same boat.(got my sammy galaxy watch 3 yesterday)  See my posts a couple of pages back.  Yes the capability as another user abovenoted is called numbershare.  And since Apple has it why not other watches?

[Ramensuki]

Good information, nice, yet unfortunate discovery. Let's hope.

[shdwlynx]

I just chatted with Xfinity Mobile support and they have no updates, but, considering that was level one support, I'm not surprised.

Xfinity Mobile moderators, care to provide an update? It's closing in on one year since the original post on this topic, so how about a hard date already? Also, will we be able to add the watch just like any phone, where the devices don't increase the cost of the plan or will you saddle us with the same $10/mo. fee as you charge for the Apple Watch, and does that $10 gain us any data capacity or is it just usinging data from our existing plan?

[bgoody]

Anything new? It's been awhile
Customer service please

[DrKimEJ]

Just ended a chat with Xfinity CSR, nothing new on Smartwatch for Samsung 😞

[Ryanfroks]

Well folks, Looks like it’s time to Toss sons Samsung & Buy iPhone & Apple Watch! It’s been a year and there is ZERO evidence Xfinity will support Samsung Watches. As I said in beginning of this thread, I got MY 1st iPhone From Xfinity when they FIRST started Mobile Svc. I Suspect they have some sort of Contract with Apple.

[ImpliedConsent]

Well dangit. Here i am, researching a Christmas gift for my daughter and I find this near-year old thread. This is #2020 indeed. Come on @XfinityMobile, its not rocket science, its pressuring @VZN to release the eSIM for Android. (my guess)

[bgoody]

Try sending a message to. I did.  

ComcastChrisL   Official Employee

https://forums.xfinity.com/t5/user/viewprofilepage/user-id/6805357

[KentonSani]

I know that Xfinity will be my Mobil Carrier when they support non apple wearables like the Galaxy Watch.

[tincup83]

 @ComcastChrisL Any update on this?  I just moved to xfinity from VZW 3 months ago and just found out my new Galaxy 3 watch wont work....

[bgoody]

Try sending a message

ComcastChrisL Official Employee
https://forums.xfinity.com/t5/user/viewprofilepage/user-id/6805357

[joesweeten]

I sent a PM to chris a while ago.. along while ago.  He replied yesterday and said that he was on an extended leave and had no new information other than what we know.  Xfinity mobile doesnt support samsung wearables.

[bgoody]

Sounds like they have abandon their customers.
Verizon supports samsung wearables
Xfinity mobile uses Verizon services.
It can be done.
Maybe they could explain to their customer's why they won't allow Samsung lte watches on there platform. Apple can?

[Gamster]

I was considering changing from Verizon to Xfinity but because they do not support Samsung watch I stayed with Verizon

[chicagocinco]

I spoke to an Xfinity rep this past Saturday, February 20th, 2021, when I was considering switching from Verizon to Xfinity Mobile. I have a phone and a Galaxy watch. The rep said no problem, just add the watch via the app after you activate the phone, share the data. I called again tonight (February 24th) after receiving the phone, to get some clarity on the activation procedure, and...surprise! The rep knew nothing about activating Samsung watches. I Googled while she was looking for info and found this thread from TWO YEARS AGO. So an Xfinity rep lied, either purposefully or ignorantly, about Xfinity providing service to Samsung watches. So if I want to keep any use of my watch, it simply turns into a Bluetooth-only thing. Which I could have bought for much, much less money. The standalone line/service was the entire point.

I really hope Xfinity gets its act together and begins to support Samsung watches soon. I'm not buying Apple anything. It's made me seriously reconsider starting Xfinity mobile service.

[bgoody]

Try sending a message

ComcastChrisL Official Employee
https://forums.xfinity.com/t5/user/viewprofilepage/user-id/6805357