New Poster
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1 Message
Samsung LTE watch won't work with xfinity.
I just ordered a Samsung Active2 Watch for my son for Christmas. NOW I hear that Xfinity does not support it on LTE???? What the heck Xfinity. Every other mobile service does. What is your problem???? Do I have to return the Watch?
XfinityChrisL
Official Employee
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280 Messages
4 years ago
Hello garyg1990,
Thank you for reaching out to us through the Xfinity Forum! It’ll be my pleasure to provide further assistance with this issue, or any other question you may have regarding your Xfinity Mobile service.
My apologies for the inconvenience you’ve encounter. As of now, as it pertains to cellular connectivity for smart watches, we only support Apple Watches series 3, 4, and 5. Please know that we continually assess the services on offer to our customers in order to continue to build and expand the Xfintiy Mobile product.
Recently, we expanded our BYOD (Bring Your Own Device) program for mobile phones to include Samsung Galaxy and Note devices. I anticipate that we may do this as well for the watch portion of the program. I'll keep the forum posted with any updates. Thank you again for your time, patience, and understanding.
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josephvance10
New Poster
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1 Message
4 years ago
Do you have an update? I would love to get services on my watch that way I can run without my phone and still able to talk with people if the need arrives.
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RACHAUT1
New Poster
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1 Message
4 years ago
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Nuoli
Regular Visitor
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1 Message
4 years ago
Ditto, I'm considering purchasing a Samsung LTE.
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XfinityChrisL
Official Employee
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280 Messages
4 years ago
Hello,
Many thanks for the continued interest, patience, and support. There has been no change to the status of the situation. Currently, Xfinity Mobile only supports eSIM for Apple Watches. When I get more info, I'll make sure to let the thread know. Thanks again!
Chris
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AllyBHair
New Poster
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1 Message
4 years ago
Is there a platform where consumers can express their desire for Xfinity to support our Samsung watches? We would like to get this message through the necessary channels that have the authority to implement this feature within the company, please. The wait has been long enough and quite frankly it is somewhat of an insult to Samsung users that the company is primarily and/or only concerned with accomodating IOS users. It is discourteous to assume that everyone is an IOS fan. The Android fan base is prevalent as well. Thank you so much for your time.
@queendomuniverse
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Alejandroid101
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1 Message
4 years ago
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dh0002
Frequent Visitor
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7 Messages
4 years ago
Why would any service provider sell a Galaxy phone to customers but not support the compatible Galxy watch with it?
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joesweeten
Regular Visitor
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6 Messages
4 years ago
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dh0002
Frequent Visitor
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7 Messages
4 years ago
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Tspace75
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1 Message
4 years ago
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dh0002
Frequent Visitor
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7 Messages
4 years ago
If you try activating it with Xfinity, can you please let us know the results? I will give it a try and post back later when I find time and a location to go to.
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swhitwmunn
New Poster
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1 Message
4 years ago
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BadCatBoo
New Poster
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1 Message
4 years ago
It's June 2020. Love to have an update on when Xfinity will support Samsung LTE watches - please!!
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dh0002
Frequent Visitor
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7 Messages
4 years ago
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