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Samsung Galaxy S8 drops my home Xfinity wifi random and frequently

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New Poster

Samsung Galaxy S8 drops my home Xfinity wifi random and frequently

Drops for.no reason, out of nowhere, then reconnects, sometimes after multiple "tries". Just my phone. Not the other s8 in the house or any other devices. Extremely annoying and greatly hinders my ability to use the service.
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New Poster

Re: Samsung Galaxy S8 drops my home Xfinity wifi random and frequently

The phone was purchased from xfinity and is on the Xfinity network. Why is there no help offered from xfinity?
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Official Employee

Re: Samsung Galaxy S8 drops my home Xfinity wifi random and frequently

Hello Ddaily3915,

 

Thanks for reaching out to us through the Xfinity Forum.  Rest assured that we are here to help, and I hope you’ll pardon my delayed response.  When you get a chance, can you look and double check the settings on both of your Samsung Galaxy S8’s?

 

I want to make sure that you don’t have Intelligent Wi-Fi > Switch to Mobile Data enabled on the S8 that is dropping Wi-Fi calls.

 

That feature will switch back and forth between cellular and Wi-Fi signals depending on the strength of the signals itself.  Let me know what result you get.

 

Chris


I am an Official Comcast Employee.
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