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Samsung Galaxy S6 is showing as incompatible

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New Poster

Samsung Galaxy S6 is showing as incompatible

A few days back I was able to check that my Samsung Galaxy S6 was compatible with Xfinity network but today it's showing not compatible. Could you please check ? 

IMEI number is 359652062346486

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Official Employee

Re: Samsung Galaxy S6 is showing as incompatible

@ak1gupta

I appreciate you reaching out.  After looking into your question I also see that with the information you provided, your device is unfortunately incompatible with our network.  I apologize for any confusion that may have been caused while you were researching this.

 

If you have any other questions or concerns, please don’t hesitate to reach out.

 

Sincerely,
Jared


I am an Official Comcast Employee.
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