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Returning a Device / Received Broken FedEx Link

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Returning a Device / Received Broken FedEx Link

I’m returning a device and received a broken FedEx link to return the item.

I’ve been trying to get in touch with tier 2 to have a new link sent to my email so I can finally return the phone. Is there anyway to have this problem fixed? Has this happened to anyone else? If so what did you do to fix the problem?