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Returned phone no credit.

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Regular Visitor

Returned phone no credit.

I recently ordered Xfinity Mobile with 5 lines of service.
Ok one line I ordered the wrong phone. I called and they sent me the proper phone but no return tag.
Since I didn’t get the return tag o forgot to return it.
Then I got a bill after 20 days for the 1000$ cost of the phone.
I went into the Xfinity store and they gave me a return tag and said to send it back and they would refund the 1000$ I paid for the phone within 5 days of receipt.
They received the phone ( I have tracking and the accepted by date).
It’s been 9 days since they received phone
I called in and was told they have no way of finding out any info about that....


Hmmmm

What can I do?
I either want my 1000$ for the brand new, unused phone, or the phone back.

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Regular Contributor

Re: Returned phone no credit.


@Wellcomefsm wrote:
I recently ordered Xfinity Mobile with 5 lines of service.
Ok one line I ordered the wrong phone. I called and they sent me the proper phone but no return tag.
Since I didn’t get the return tag o forgot to return it.
Then I got a bill after 20 days for the 1000$ cost of the phone.
I went into the Xfinity store and they gave me a return tag and said to send it back and they would refund the 1000$ I paid for the phone within 5 days of receipt.
They received the phone ( I have tracking and the accepted by date).
It’s been 9 days since they received phone
I called in and was told they have no way of finding out any info about that....


Hmmmm

What can I do?
I either want my 1000$ for the brand new, unused phone, or the phone back.



hi it could take up too 30 days or more I believe.  For them too graded your phone once your phone been graded then they will issue a refund but it can take up to 30 days for that too happen  

 

and no  they won't send the phone just sent in back too you dos not work like that once the phone been shipped back it can't be sent back   Best thing to do right now is too wait it out 

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Regular Visitor

Re: Returned phone no credit.

Shouldn’t I have gotten some kind of email confirmation from them? They said I would as soon as they received the phone....
Frustrating
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Regular Contributor

Re: Returned phone no credit.


@Wellcomefsm wrote:
Shouldn’t I have gotten some kind of email confirmation from them? They said I would as soon as they received the phone....
Frustrating


you should get a email soon once they have scan your return 

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Regular Visitor

Re: Returned phone no credit.

@xfinitymobile...
How do I find out what has happened with my phone?
10 business days since your warehouse accepted it.
No email, no notifications...
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Regular Contributor

Re: Returned phone no credit.


@Wellcomefsm wrote:
@xfinitymobile...
How do I find out what has happened with my phone?
10 business days since your warehouse accepted it.
No email, no notifications...

 

has i told  you be  for it will  take  up too 30 days  for them  too scan your return   and then  graded  your  phone  once your  phone  been  graded    with  A  B or C  stock  grade   then they  will issuee  your    refund  

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Official Employee

Re: Returned phone no credit.

Hello Wellcomefsm,


Thank you for taking the time to reach out through the forum and my apologies for the delay in my response. Know that we are here to help, and it’ll be my pleasure to look into this further.


After the device is received in our warehouse, the completion of the grading process can be delayed depending on the condition of the device. The process can take up to 2 weeks or more.


In case you have yet to receive a status update, gladly, I’ll review the situation. Send me a private message by clicking on my name ComcastChrisL and then click on the blue ‘send a message’ button from my profile page. In your private message, please include the following;


First and last name, the mobile number, the complete service address, and the last 4 digits of the pay method on file.


After I authenticate the account in question, I’ll do the needed research.


Sincerely,
Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Returned phone no credit.

Messaged twice in the past two days...
Just wondering if you were able to take a look?
Can you let me know if you are getting my messages?
Still no emails or messages. It’s been 3.5 weeks with no word
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Regular Visitor

Re: Returned phone no credit.

You also said I should get an email when they scan my phone. It’s now been 27 days with NO acknowledgment at all. The only way I know they have it is the tracking info saying it was accepted and who by.
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Regular Contributor

Re: Returned phone no credit.


@Wellcomefsm wrote:
You also said I should get an email when they scan my phone. It’s now been 27 days with NO acknowledgment at all. The only way I know they have it is the tracking info saying it was accepted and who by.

 

       we this  got done  telling  you   it  can  take  30  days or longer     and has  you  this pointed out   its only been  27 days    since the  return  it will happen  but  you need too wait  a few more  days  if  noting happens   buy  time  30  days comes  then check  back here  but in tell then please this  wait  a few  more  days 

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Regular Visitor

Re: Returned phone no credit.

I appreciate your help. I do.
However, I was told multiple times by xfinity Mobile, that I would get an email confirming receipt of my phone when they first got it. And that my credit would come within 5 days of arrival..
Didn’t happen.
It’s been just shy of 30 days.
Still no word.
Nothing
Then an employee tells me he will look into it here, and he hasn’t replied to any pms either..

So please forgive me if I’m frustrated.
It may take 30 days exactly. Whatever.
But their job is to answer my questions. Their job is to comunícate and keep their customers informed.
And that’s not happening.
And yes, I do know. I am an employee with xfinity....
This is not the way it is supposed to work..
Highlighted
Regular Contributor

Re: Returned phone no credit.


@Wellcomefsm wrote:
I appreciate your help. I do.
However, I was told multiple times by xfinity Mobile, that I would get an email confirming receipt of my phone when they first got it. And that my credit would come within 5 days of arrival..
Didn’t happen.
It’s been just shy of 30 days.
Still no word.
Nothing
Then an employee tells me he will look into it here, and he hasn’t replied to any pms either..

So please forgive me if I’m frustrated.
It may take 30 days exactly. Whatever.
But their job is to answer my questions. Their job is to comunícate and keep their customers informed.
And that’s not happening.
And yes, I do know. I am an employee with xfinity....
This is not the way it is supposed to work..

 

 

not  sure  oh  told you  it would  take  5 days  for your credit  too  come   but  thats not  the way it works   and most  place  such has    AT&T   verizon   and so  forth   it  can  take  has   much  has 30  days  or more   for them too due  your  return        so its only been  27 days since your  return  you most wait a few more  days   and wait and see what happens