I recently ordered Xfinity Mobile with 5 lines of service.
Ok one line I ordered the wrong phone. I called and they sent me the proper phone but no return tag.
Since I didn’t get the return tag o forgot to return it.
Then I got a bill after 20 days for the 1000$ cost of the phone.
I went into the Xfinity store and they gave me a return tag and said to send it back and they would refund the 1000$ I paid for the phone within 5 days of receipt.
They received the phone ( I have tracking and the accepted by date).
It’s been 9 days since they received phone
I called in and was told they have no way of finding out any info about that....
What can I do?
I either want my 1000$ for the brand new, unused phone, or the phone back.
hi it could take up too 30 days or more I believe. For them too graded your phone once your phone been graded then they will issue a refund but it can take up to 30 days for that too happen
and no they won't send the phone just sent in back too you dos not work like that once the phone been shipped back it can't be sent back Best thing to do right now is too wait it out
How do I find out what has happened with my phone?
10 business days since your warehouse accepted it.
No email, no notifications...
has i told you be for it will take up too 30 days for them too scan your return and then graded your phone once your phone been graded with A B or C stock grade then they will issuee your refund
Thank you for taking the time to reach out through the forum and my apologies for the delay in my response. Know that we are here to help, and it’ll be my pleasure to look into this further.
After the device is received in our warehouse, the completion of the grading process can be delayed depending on the condition of the device. The process can take up to 2 weeks or more.
In case you have yet to receive a status update, gladly, I’ll review the situation. Send me a private message by clicking on my name ComcastChrisL and then click on the blue ‘send a message’ button from my profile page. In your private message, please include the following;
First and last name, the mobile number, the complete service address, and the last 4 digits of the pay method on file.
After I authenticate the account in question, I’ll do the needed research.
You also said I should get an email when they scan my phone. It’s now been 27 days with NO acknowledgment at all. The only way I know they have it is the tracking info saying it was accepted and who by.
we this got done telling you it can take 30 days or longer and has you this pointed out its only been 27 days since the return it will happen but you need too wait a few more days if noting happens buy time 30 days comes then check back here but in tell then please this wait a few more days
I appreciate your help. I do.
However, I was told multiple times by xfinity Mobile, that I would get an email confirming receipt of my phone when they first got it. And that my credit would come within 5 days of arrival..
It’s been just shy of 30 days.
Still no word.
Then an employee tells me he will look into it here, and he hasn’t replied to any pms either..
So please forgive me if I’m frustrated.
It may take 30 days exactly. Whatever.
But their job is to answer my questions. Their job is to comunícate and keep their customers informed.
And that’s not happening.
And yes, I do know. I am an employee with xfinity....
This is not the way it is supposed to work..
not sure oh told you it would take 5 days for your credit too come but thats not the way it works and most place such has AT&T verizon and so forth it can take has much has 30 days or more for them too due your return so its only been 27 days since your return you most wait a few more days and wait and see what happens