Community Forum

Return Call

Highlighted
New Poster

Return Call

My iPhone will not let me switch so I can make WiFi calls. I called in a couple times they passed me off to Apple but the Xfinity supervisor said he would call me back (never did). Now Apple says I have to submit a ticket through Xfinity mobile first.  I don't know how to get ahold of the same Xfinity supervisor that I had worked with before.

Daniel <Edited>

Highlighted
Official Employee

Re: Return Call

Hello Coffeeman1,


Thank you for taking the time to contact us through the Xfinity Mobile Forum! In case you are still needing assistance, when you get an opportunity, provide me with additional details regarding this matter.


When you say that the iPhone will not let you switch so that you can make Wi-Fi calls, are you referring to the toggle switch when you go into Settings>Cellular>Wi-Fi Calling? If you are able to toggle the option to an ‘On’ position, what happens when you attempt to call via the Wi-Fi signal?


Let me know what else your seeing when attempting to use Wi-Fi.


Thanks again for your time!


Sincerely,


Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!