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Requesting an unlock !

Frequent Visitor

Requesting an unlock !

Hello id like to unlock my device , need some help please 🙂
Frequent Visitor

Re: Requesting an unlock !

Good Luck, I paid for my Iphone in full when I started service approaching a year ago. I have called twice to get my phone unlocked and each time I'm told good to go you'll receive an email with further instruction in 24/48 hours once processed. Those are never received. 

Now I'm waiting for my other phone to be paid off so I can go through the hassle on both at the same time

Official Employee

Re: Requesting an unlock !

Hello, thank you for reaching out to us through the Xfinity Mobile Forum.  Unlocking a device is not a complex process but some specific requirements need to be met before we can satisfy the request.


GMoGoody is right, you need to have your device paid off in full, that’s the most important detail.  Additionally, if you already paid off your device but have not completed your 1st billing cycle, that will need to take place before we can unlock.  A 3rd important detail that we cannot overlook is that the account needs to be in good standing and there must not be an active exchange or return order.  Finally, the device must not be reported lost or stolen.


I will be happy to assist with your unlock request, I will need to complete some account research.  This requires me to authenticate the account.  Account Authentication entails you providing me with the first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file. 


This information will need to be submitted to me via Private message.  In order to send me a private message you will need to click on my name ComcastLolli.  After you click my name, you will be directed to my profile page.  You will see an option to send message on the top right-hand corner (blue button). 


Once I receive your account information and have completed the research, I will be reaching back out to you through private message.

I am an Official Comcast Employee.
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