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Reactivate old device

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Regular Visitor

Reactivate old device

I bought a Galaxy as a "replacement" for a Moto G7 Power. I thought I could use the Moto G7 for a new line. But chat support tells me the Moto G7 can't be reactivated on XFinity Mobile. Is that true, or is there some way to use it again?

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Frequent Visitor

Re: Reactivate old device

I have the same issue with my Stylo4.
The difference being that your motog7 is still supported.

What support told me is that if your new phone is replacing your old one, it can't be re used for a new line.

Makes no sense, but that's their policy i guess.

I've chatted online and talked over the phone on numerous occasions to get my previous phone (stylo4) added as a new line with a new number. 6 out of 7 said they can do it and to wait 20 minutes, nothing happened. 1 told me they can't do it since it's a replacement phone.

Based on my experience, you're better off buying another new phone if you're looking to get a second or third line.

For the record, the online chat and phone call disconnected me mid conversation and put me in a waiting list estimated at over an hour waiting time.

I hope you're able to get yours to work.

Just letting you know my experience.

Good luck.

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Regular Visitor

Re: Reactivate old device

Thanks, I appreciate the response. I didn't expect to retire the G7; what a waste of a really good 1-yr-old phone. I suppose I can unlock and sell it.