Community Forum

Re: Porting iPhone: IMEI already in active in Xfinity System

Highlighted
New Poster

Re: Porting iPhone: IMEI already in active in Xfinity System

I'm currently having the same issue. Was this ever resolved?

Ordered a sim online & they tied that sim to my imei number, but I never received the sim since it was stolen from my porch. Now I can't get anywhere with it, because the stores won't give me a sim because it won't activate. Yet customer service line can't activate without a sim
Highlighted
Official Employee

Re: Porting iPhone: IMEI already in active in Xfinity System

Thanks for posting, Truckerjy. Hmm, this is quite the predicament. Have you reached out to XM support yet? I am guessing the next best option is to cancel out the activation altogether and resend a new sim card. 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!