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Prepaid Visa Not Received _2018

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Prepaid Visa Not Received _2018

I signed up for Xfinity mobile in May 2018. I just realized I have never received my prepaid Visas. I believe they were for bringing my own phones? I opened the account on May 10 & added another line shortly after. 
Who should I contact? Is it too late??

Official Employee

Re: Prepaid Visa Not Received _2018

Hello Tra_c_b,

Thanks for your time on this matter. I’m happy to provide further assistance. I’ll have you check the status of the reward on the following website;

On the home page of the website, click on Status Lookup. Use either the Billing info for your account of your 16-digit Xfinity account number to lookup the status.

If you completed the qualification process successfully, and the website indicates that we mailed the card, but you don’t have it, I can investigate this further.

Please reach out to me through private message. Click on my name ComcastChrisL, and from my profile page, click on the blue ‘send a message’ button. In your private reply, include the following information so that I may authenticate and access the account;

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.

Also, provide me the details of the promotion regarding the types of phones, the initiation date, and the Visa card amount.

Thanks again!

I am an Official Comcast Employee.
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