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Prepaid Visa Not Received _2018

Tra_c_b
Regular Visitor

Prepaid Visa Not Received _2018

I signed up for Xfinity mobile in May 2018. I just realized I have never received my prepaid Visas. I believe they were for bringing my own phones? I opened the account on May 10 & added another line shortly after. 
Who should I contact? Is it too late??

ComcastChrisL
Official Employee

Re: Prepaid Visa Not Received _2018

Hello Tra_c_b,


Thanks for your time on this matter. I’m happy to provide further assistance. I’ll have you check the status of the reward on the following website;


https://xfinityrewardcenter.com/


On the home page of the website, click on Status Lookup. Use either the Billing info for your account of your 16-digit Xfinity account number to lookup the status.


If you completed the qualification process successfully, and the website indicates that we mailed the card, but you don’t have it, I can investigate this further.


Please reach out to me through private message. Click on my name ComcastChrisL, and from my profile page, click on the blue ‘send a message’ button. In your private reply, include the following information so that I may authenticate and access the account;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.


Also, provide me the details of the promotion regarding the types of phones, the initiation date, and the Visa card amount.


Thanks again!
Chris


I am an Official Comcast Employee.
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