Many thanks for your post and please pardon the delayed response. If you still require assistance, let me know and I’ll look into resolving this for you.
I’ll need account access to conduct further research. For account access, you’ll need to contact me via private message by clicking on my name ComcastChrisL and from my profile page, click on the blue ‘send a message’ button.
In your private reply, please include the following; First and last name, complete address, mobile number, and the last 4 digits of the card on file.
Thanks again for your time, and patience.