Porting in phone number from NumberBarn

[zackaryskye]

I purchased a phone number with NumberBarn yesterday that I would like to port in my XM account. One Xfinity said that she cannot complete the port in because my IMEI is associated with two numbers - which it shouldn’t be. I call another rep who says he can port it the new number and assures me that it will be ported it within 30 minutes.....it never happened. I still have my original number. I email NumberBarn and they say they never got a port request for that number. Any help? I also believe the number I’m trying to port in is a landline/wireline number, if that makes a difference.

[ComcastChrisL]

Hello @zackaryskye,

Many thanks for your post and please pardon the delayed response. If you still require assistance, let me know and I’ll look into resolving this for you.

I’ll need account access to conduct further research. For account access, you’ll need to contact me via private message by clicking on my name ComcastChrisL and from my profile page, click on the blue ‘send a message’ button.

In your private reply, please include the following; First and last name, complete address, mobile number, and the last 4 digits of the card on file.

Thanks again for your time, and patience.

Chris