Community Forum

Poor network

MaisaKurdi
New Poster

Poor network

I had moved my service from AT&T to Xfinity with AT&T unlocked phone ( Iphone X )
But I'm experiencing very bad connection to the network.
Could someone tell me how to fix this issue ?
WKG
Regular Contributor

Re: Poor network

You are on Xfinity Mobile which connects to Veriszon Towers unless you are on Wifi.

- Bill
DaveO3
Problem Solver

Re: Poor network

Your home or neighborhood must not have a strong Verizon tower signal? Do you have any neighbors on Verizon? They would have the same issue. 

Turn on WiFi Calling under your cellular settings. Be sure to add your address exactly as shown on your Xfinity account. This will automatically route your cellular calls and texts through your router/modem/Internet to the XM/Verizon cellular servers when your cellular tower signal is poor or very congested. 

MarkChurch
New Poster

Re: Poor network

From my conversations with Xfinity and Verizon about my poor coverage it is NOT the same as Verizon. Per Verizon Xfinity only lease space on the towers and may not lease space on the tower you need to get the same signal strength as Verizon. My Xfinity reception went to basically nothing when I moved. My neighbors have Verizon and the have a full strength signal,

privat-1
Frequent Visitor

Re: MaisaKurdi /Poor network

In your first post you never stated your connection issues.

 

 

DaveO3
Problem Solver

Re: Poor network

https://www.verizon.com/featured/our-network/#maps

Maybe you are in an extended coverage area that does not get shared with MVNOs like XM. Check the link above. Extended coverage areas/towers are most likely owned by another carrier and leased to Verizon. 

MarkChurch
New Poster

Re: Poor network

If you have an Iphone go to setting, phone and scroll down to reset newtork setting and do that. Your phone will restart and hopefully solve you problem.

MarkChurch
New Poster

Re: Poor network

Actually not always true. Xfinity does not have leases on ALL Verizon towers. Verizon is great where I live but Xfinity is really poor.