He Watsonj03, my apologies for the delayed response. I am sorry you were having some trouble getting to a specialist to confirm shipping. I will be happy to review your order status. Can you please send me a private message with the following information; your first and last name, the full address for your residential account, the last 4 digits of the credit card on file, and your order number please? I look forward to hearing from you.
Thank you for taking the time to reach out to us via the Xfinity Forum. Know that we are here to help, and it’ll be my pleasure to assist further. If you are still in need of assistance, please don’t hesitate to reach out to me.
Finding out the status of a pending order will require account access and research. You can contact me privately by clicking on my name ComcastChrisL. That will direct you to my profile page in where you’ll see a blue ‘send a message’ button. For account access and authentication, please include the following info;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Thank you again for your continued time, and patience.