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Please help I just want my phones!!

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New Poster

Please help I just want my phones!!

First and foremost the wait time for xfinity mobile is EXTREMELY long however I am still waiting Can anyone help me with verfication so my phones can ship they have already took the money off my card
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Official Employee

Re: Please help I just want my phones!!

He Watsonj03, my apologies for the delayed response. I am sorry you were having some trouble getting to a specialist to confirm shipping. I will be happy to review your order status. Can you please send me a private message with the following information; your first and last name, the full address for your residential account, the last 4 digits of the credit card on file, and your order number please? I look forward to hearing from you.


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New Poster

Re: Please help I just want my phones!!

same thing happened to me except 2 or 3 different stories... One agent to the next had no idea what was going on... HOW COULD THEY NOT KNOW WHEN THE AGENT I SPOKE TO PRIOR NOTED THE ACCOUNT??? WELL supposedly noted the account. If they are not telling you lies they are yawning on the phone not wanting to help you at all. They actually act like me calling was bothersome to them.. I couldn't believe it... THIS IS YOUR JOB HELLO DONT LIKE IT WORK AT A FUNERAL HOME!!! WORST CUSTOMER SERVICE EVER.. ITS BEEN A WEEK AND A HALF I STILL HAVENT RECEIVED MY PHONE(mind you ive been without a phone this whole time thinking my great new phone is coming) Oooo yea they want me to pay 19 bucks for a ohine I never got. I can't even start a new order until I pay that 19 dollars.. WHATS WITH YOU PEOPLE?? IM UPSET THAT I LEFT TMOBILE FOR THIS CROCK OF SHENANIGANS... BRIDGET SANSONE WOULD LIKE THE PHONE SHE ORDERED LAST WEEK OR THE WEEK BEFORE.. I DONT FORSEE THIS BUSINESS BEING IN BIZ THAT MUCH LONGER WITH ALL THESE COMPLAINTS
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New Poster

Re: Please help I just want my phones!!

GOOD luck on that SERIOUSLY.. I'm going through the same thing and its a big terrible mess on their end and you wont be able to get an answer from anyone of them. I would take your business else where. There is alot of. Cell phone providers that are so much better then these scams
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Official Employee

Re: Please help I just want my phones!!

Hello,


Thank you for taking the time to reach out to us via the Xfinity Forum. Know that we are here to help, and it’ll be my pleasure to assist further. If you are still in need of assistance, please don’t hesitate to reach out to me.

 

Finding out the status of a pending order will require account access and research. You can contact me privately by clicking on my name ComcastChrisL. That will direct you to my profile page in where you’ll see a blue ‘send a message’ button. For account access and authentication, please include the following info;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.


Thank you again for your continued time, and patience.


Sincerely,
Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!