I have recently switched my whole family from Google Fi to Xfinity (BYOD Pixel 1 for all of us).
Today my wife asked me why aren't we receiving any voicemail notifications. I looked at it, and indeed, we are receiving voice mails but the only way to access those is to call your own number.
I went ahead and installed Xfinity Mobile Voicemail app from Google Play Store. It showed a screen telling me to use default voicemail app (which is the rightmost tab in Phone app). Nevertheless, the default voicemail app does not show anything.
Both Xfinity mobile (https://www.xfinity.com/mobile/support/article/how-to-access-voicemail-android-phone) and Google (https://support.google.com/phoneapp/answer/2811844?hl=en) tells that the visual voicemail should work, and yet it does not.
Is there a way to make it work? // cc @ComcastChrisL
I am having the same problem, on two different new pixel 3a phones.
Xfinity Mobile Voicemail says that voicemail has moved and to use the phone's native voicemail app. But the voicemail app has nothing there, no record of numbers, no transcription, nothing.
I chatted with an agent whose idea was that I have to call voicemail after every missed call to see if I have a message or not.
Xfinity says that all google pixels are available to be used on xfinity mobile, and my imei showed compatible, but no voicemail notifications is a pretty big deal.
This has been resolved for me thanks to another poster's advice... an xfinity customer service agent had to set my service to Basic Visual Voicemail on their end. The person I did the online chat with was unhelpful, and the first person on the phone didn't know what to do, but the second person did. See my post here for more info: https://forums.xfinity.com/t5/Xfinity-Mobile/No-notification-of-voicemails/m-p/3303524/highlight/tru...
I hope you got it figured out, too!
Thanks for the link. I got a line for my mom with a new Pixel 3 XL and voicemail notification is not working. I don't want to call technical support and be told to reset my network settings or the phone.
Thanks for this info. I'm having the same problem, migrating my Pixel 1 BYOD from Verizon to Xfinity wireless. Looks like I need to start by having a tech "downgrade" me to basic visual voicemail, and go from there.