Marydom's profile

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Wednesday, September 2nd, 2020 11:00 AM

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Pixel 4 XL | Xfinity Mobile will not work/activate

My new, unlocked, Pixel 4XL, will not work with the Xfinity Mobile network. If I make a call, I get routed to customer service. Customer service says my IMEI is not compatible but my phone will work on other networks without issue (Verizon, TMobile, and Cricket).

There's a thread listed: https://forums.xfinity.com/t5/Xfinity-Mobile/XM-cannot-BYOD-brand-new-unlocked-Pixel-3a-phones/td-p/3291366

that sounds like my problem and wondering if @ComcastChrisL has a potential solution versus me spending another 3 hours with customer service.

 

 

Thanks!

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New Poster

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3 Messages

5 years ago

Same thing here. @ComcastChrisL Help!

Visitor

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1 Message

4 years ago

@ComcastChrisL

Can I get the same help here? 

Did you guys ever get yours working properly?

Problem Solver

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1.3K Messages

@JonnyHawes We would suggest contacting our Mobile Team at 1-(888) 936-4968. They would know exactly how to help! 

I no longer work for Comcast.

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