Community Forum

Pictures on SMS

Highlighted
New Poster

Pictures on SMS

I have a Samsung S10e - I can not send picturers on SMS as well. I have tried Pulse and Textra. Does anyone else have a problem in receiving pics as well?

Highlighted
Problem Solver

Re: Pictures on SMS

Pictures on SMS is called MMS, and MMS requires that your cellular data be turned on and you are charged for data, unlike SMS which is not charged. XM has a size limit of roughly 1/2 MB for an MMS. This applies whether you are using the cellular network or WiFi calling. 

 

For advanced messaging see the recent article on RCS for Android phones.

 

https://www.xfinity.com/mobile/support/article/rich-communication-services-android-faqs

Highlighted
Contributor

Re: Pictures on SMS

Textra now has a setting under MMS that temporarily turns Wi-Fi off when you send MMS messages so that they will go out on LTE, specifically due to this limitation with Xfinity and other carriers.

Highlighted
Problem Solver

Re: Pictures on SMS

I found this note on Textra

XM/Verizon does not support MMS over WiFi. You must have Mobile Data ON to send / receive MMS.

 

DONNOT USE TEXTRA, OR SIMILAR APPS, ON XFINITY MOBILE

 

If Textra works at all, it turns on cellular data and turns off WiFi and is unlikely to turn WiFi back on, which means that you could inadvertently use a whole lot of data. 

Highlighted
New Poster

Re: Pictures on SMS

I checked with Xfinity. They told me to reset my network settings which for some reason fixed the situation. Thank you for your responses.