Community Forum

Phone calls dropping

Tony411
New Poster

Phone calls dropping

I contacted Xfinity before and they gave me a number to dial after the 6th dropped call.  Did NOT work and it's to the point now I can barely get through a short conversation.  I've tried different areas in the home, etc.  Extremely frustrated.  Price good but it's becoming worthless.

DaveO3
Problem Solver

Re: Phone calls dropping

Your problem may be with WiFi Calling not working properly on your phone. Does it work okay without WiFi Calling enabled?

1.) Make sure that you have the latest Xfinity Mobile software on your phone (Xfinity Mobile 41.0).
2.) Make sure that your phones latest software is installed on your phone. 

3.) See the latest posts on WiFi Calling. 

Ke13
New Poster

Re: Phone calls dropping

If your phone is equipped with Wi-Fi calling you’re walking away from the Wi-Fi connection or the Verizon signal is too weak. Most phones rely on Wi-Fi calling, so if you’re in an area where there is Internet Connection, it will use that.
Now if you’re connected to the Internet while you’re making a phone call and you walk away from the Internet area, Your phone your phone will drop the call because the Internet went away.
To stop this, if you know you’re going to be away from the Internet Connection, just turn it off. Turn off the Wi-Fi for that time that you will be roaming. You’ll be on the Verizon cell network only and you’re relying on their connection and that the Internet.
jbdiggs2
Regular Visitor

Re: Phone calls dropping

Bad service. The signal is not strong enough, we should not have to use wifi. Going back, to T Moble or Cicket 🤔
posthumus86
New Poster

Re: Phone calls dropping

This is happening to me and my wife.  Neither one of us uses WiFi calling, and the same issue happens in many locations even with good signal strength.  We cannot call each other, or call out to other people. It is getting very frustrating.  The phone worked fine when I first got it, but now it is dropping incoming and outgoing calls all of the time.

qa123
New Poster

Re: Phone calls dropping

I just got dropped twice in a 30 minutes call. Never had this problem with any other wireless carriers before. The wifi calling is disabled in my iPhone (xfinity is also my wifi provider and wifi is unstable too).

Clemson101
New Poster

Re: Phone calls dropping

I have 2 iPhones - 1 personal and 1 work. Personal is iPhone 11 and work is iPhone 7. Both on Verizon and our Verizon signal is not strong enough in and around the house (and neighborhood) for me to not use Wi-Fi calling as I am working more from home now. Neither phone will last more than 5 minutes on a call while I am in my house on WiFi before dropping. That is both on incoming and outgoing calls. I have 3 pod WiFi extenders in the house and 1 is in the office I am working in and still constantly get dropped calls. I cannot find a solution and really at a stand still at this point. Intermittent dropped internet 

Staniel
New Poster

Re: Phone calls dropping

I have the same issue. I have talked to Xfinity and they simply don't understand.