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Note 20 Ultra not eligible for Samsung $150 credit?

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Contributor

Note 20 Ultra not eligible for Samsung $150 credit?

Even though the page on Xfinity for the device preorders says it is, when I plugged the IMEI number into the checker on Shop Samsung, it says "device not eligible for this promotion".  Anyone else seeing this?

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New Poster

Re: Note 20 Ultra not eligible for Samsung $150 credit?

Same with mine. 😞
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Regular Visitor

Re: Note 20 Ultra not eligible for Samsung $150 credit?

Same here.
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Contributor

Re: Note 20 Ultra not eligible for Samsung $150 credit?

Figured maybe it would work on the official release day but same result.

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New Poster

Re: Note 20 Ultra not eligible for Samsung $150 credit?

Spoke with Samsung CS twice , first time they told me to uninstall and reinstall which didn't work, second time the person took a bunch of info down and said they would forward to a tier 3 rep and I'd get emailed. Still nothing. Dunno if you've had any luck.
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Regular Visitor

Re: Note 20 Ultra not eligible for Samsung $150 credit?

Same here, but still nothing. Any luck?
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Contributor

Re: Note 20 Ultra not eligible for Samsung $150 credit?

Just contacted Samsung about it...escalating to tier 3 support, will hear from in five days supposedly.  Until (unless?) it's fixed that's likely what everyone will have to do.

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New Poster

Re: Note 20 Ultra not eligible for Samsung $150 credit?

So I went to retry registering my phone and this is what I saw as the phone "https://ibb.co/HdHf78f"
, Did that show up for you guys as well the first time? If so I'm going to chat with Samsung again lol
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New Poster

Re: Note 20 Ultra not eligible for Samsung $150 credit?

Tried again today and it's finally working !
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Contributor

Re: Note 20 Ultra not eligible for Samsung $150 credit?

Worked for me too...and I received the response from Samsung today as well (wanting the sales slip, etc.)  Much easier to just plug the IMEI in and wait (hopefully not too long)

edit: credit just received (8/26)