Thank you for posting to the Xfinity Forum and my apologies for not having responded sooner. In case you still need assistance regarding this topic or for anything else related to your Xfinity Mobile service, I can be contacted directly via private message.
By clicking on my name ComcastChrisL, you’ll be directed to my profile page and from there, click on the blue ‘send a message’ button. In your private message please include the first and last name, the complete service address, the mobile number, and the last 4 digits of the card on file.
Upon accessing and authenticating the account, I'll do further research and reach back out to you. Let me know if you have any other questions.