My name is Tina, I called on March 8th to have my mobile phone disconnected.I was told it was turned off..I also told the person that I was talking to that I did not want anyone going in to my bank account for any payments..I was being charged for a phone that I do not use..I only have it in case of a emergency. Well yesterday I seen that they took money out of my account! I called and was told that my phone was still activated.I tried to explain that I had called on March 8th and was told that the service was turned off..So once again I was told that the phone was being turned off again..I asked to speak to a supervisor, after being on hold for a long time I was told that he could not find a supervisor, I asked for a call back, I was told that I would get a call back from the supervisor. Well the call never came!!! I was livid when I asked for the phone to be disconnected it wasn't, and the fact to me that Xfinity mobile stole money from me, after I told them on March 8th that I was not authorizing anyone to go into my account!!! I will not pay for a phone that was not being used!! I use my other phone.. When a customer asks for something to be done, your employees should do it!!
Thank you for taking the time to post to the forum and I hope you’ll forgive the delay in my response. I wanted to touch base with you to find out if you were still needing assistance. Know that we are here to help and gladly, I’ll investigate this matter further for you.
You can reach out to me via private message by clicking on my name ComcastChrisL. From my profile page, click on the blue ‘send a message’ button to message me privately, and please include the following information for account access and authentication;
First and last name, the complete service address, the mobile number, and the last 4 digits of the card on file.
Thanks again for your time, and patience on this.