Community Forum

No data usage but get charged $12 every bill cycle!

Highlighted
New Poster

No data usage but get charged $12 every bill cycle!

I have 2 phones with Xfinity mobile, and I completely turn off one phone's data. However, I noticed that I started receiving bills for data since Jan. Pretty annoying. And not sure how to prevent that?

Jan-Feb.pngFeb25-Mar25.pngCurrent_Bill.png

Highlighted
Regular Contributor

Re: No data usage but get charged $12 every bill cycle!

Its $12 up to the first gig.  

0-1GB is $12

1-2GB is $24

etc

 

There used to be 100MB shared data free but that is no longer available.

Highlighted
Expert

Re: No data usage but get charged $12 every bill cycle!

https://www.xfinity.com/mobile/support/article/plan-changes 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: No data usage but get charged $12 every bill cycle!

Yeah this was announced a while ago. Yes it isn't good but that's the deal now. I mean really how long were they realisitcally going to keep that up anyway? Especially without a contract. It's still the best deal out there right now. But if they keep going up? Yeah I will will simply take my phone back to Verizon. 

Highlighted
Regular Contributor

Re: No data usage but get charged $12 every bill cycle!

Welcome to what's called "Generation 2" billing.  Yes it stinks, but alot of us are in the same boat as yourelf...