Thank you for reaching out to us through the Xfinity Forum, and I hope you’ll pardon my delayed response. Know that we are working diligently in order to provide timelier responses through this platform.
In case you’re still needing help for your initial inquiry, or for anything else related to your Xfinity Mobile services and account, reach out to me through private message.
You can send me a private message by clicking on my name ComcastChrisL which will direct you to my profile page and from there you’ll see the blue ‘send message’ button on the upper right-hand corner of the screen.
When sending a private message, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file. I’ll need this info to authenticate the account and be granted access to the information.
Thanks again for your time, and patience!