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New iphone won't make outgoing calls with Xfinity

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Regular Visitor

New iphone won't make outgoing calls with Xfinity

I just replaced my old iphone SE (with Xfinity mobile) with the new version.  Everything transferred fine.  Except I can't make or receive calls! Texts work fine.  My connection to my Wifi is fine.  My phone says "xfinity mobile" at the top.  If I try to make a call, it says, "Welcome to Verizon wireless" and says that my call will be transferred to an outside person and I can make the call with a credit card.  I called one support number with my daughter's phone - after the auto questions, it just rang and rang.  No message.  I called another number - it said it would restart my Xfinity modem (which I don't have) and that an agent can't help me until that happens.

 

Any ideas?  I'm thinking it's not activated properly but have followed all the directions.  Help!

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Regular Visitor

Re: New iphone won't make outgoing calls with Xfinity

After 2 1/2 hours of calling, being put on hold, then disconnected, repeat x6, I finally got in to the chat feature of support.  Earlier no one was available.   It took almost 30 min. of starting/restarting the phone, resetting everything to factory defaults and starting the whole set up process all over again.  It works...finally!  I will try to find a feedback page where I can leave comments.  The agents were trying to be helpful - not their fault - but the system was horrid.