I'm at my wits end with my issue connecting to xfinitywifi hotspots. I upgraded from an iPhone 8 to an 11 three weeks ago and haven't been able to use any xfinitywifi hotspots since. I've spent at least six hours talking with Comcast support, gone to an xFinity store and talking with an Apple Genius and nothing had changed.
Here's what happens. My iPhone shows it's connected and has a strong signal but I can't use the Internet. I've clicked Forget This Network, downloaded and set up the hotspots app, installed an xFinity secure profile, Reset Network Settings on the phone, reset the phone, reset the phone and started new rather than setting up from my backup and none of that worked. I even went to manage Xfinity WiFi Hotspot Connected Devices and removed my phone from there but the login page doesn't come up when I try to connect to the hotspot.
My iPhone connects perfectly to my home WiFi and every other public WiFi but xFinity WiFi hotspots. I've tried with multiple devices, including my wife's iPhone 11 and my old iPhone 5s, and they connect perfectly. I'm convinced it's something in the Xfinity system but I can't get to anyone that can really do something about it. The Xfinity WiFi hotspots think I'm logged in but I'm not really. Anyone have any suggestion or know how to get a real Comcast tech on the phone (rather than a call center support person)?
Same issue. Makes being with xfinity pointless. It's clearly an iOS issue, as usual. I connect fine with my computer. A screen appears and asks me to choose from a list. I click Xfinity and I'm good to go. iPhone 11 won't bring the screen up, so it can't connect automatically. Apple will blame Xfinity and Xfinity will blame Apple and in the meantime dozens upon dozens of peole won't be able to connect to hotspots. Way to go, Apple and Xfinity.
I see it has been some time since there was activity on this thread and I wanted to check in quickly to see anyone was still in need of a hand with connecting to the xfinitywifi hotspots?
I wanted to share info and troubleshooting steps related to this topic that I posted on another thread;
Make sure your iPhone is on the latest version of the iOS which is 13.3.1. Also, Please remove your Xfinity Wifi profile from your device. The profile itself is what creates the authentication. Please go in to;
Settings>General>Profile>then remove your Xfinity Profile.
After that, un-install the Xfinity Wifi Hotspot app. When you download the app again and sign in, that will prompt the app to re-create a profile for your device. Also, I re-posted the link that TA781 posted above as it outlines additional steps for troubleshooting;
Let me know if this helps correct the issue.