Community Forum

New Xfinity iPhone SE won't receive authentication texts from banks

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Frequent Visitor

New Xfinity iPhone SE won't receive authentication texts from banks

I just switched from Verizon to Xifinity today and have spent five hours now trying to find out why the 2-step authentication texts from my bank and PayPal aren't getting through, making it impossible for me to log in to those accounts. The last two hours were spent on the phone with the Xfinity advanced team that works on mobile issues and they're stumped. Regular texts come in just fine, and so do other "short code" alerts, etc. The bank insists Xfinity is blocking their code. Xfinity says they don't block codes and it has to be something to do with the bank. Everything worked when I had Verizon service up until noon today, so no, it's not the bank. The PayPal chat agent was so little help that I'm going to cancel that account and open a new one, this time not with text verification. I may be able to get into the bank account using a secret word, but it means their phone app is useless. Has anyone else encountered this, and what did you do?

 

Oh -- there are also some other phone problems, such as the keypad not registering when an automated call asks me to punch in a number to select an option. At one point when a live person came on, I could hear her but she couldn't hear me.

 

I would really like to find a fix other than taking the phone back and switching back to Verizon.

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Problem Solver

Re: New Xfinity iPhone SE won't receive authentication texts from banks

I suggest that you power off then power on your iPhone. There are probably some things that are still happening in the background between Verizon, Xfinity, and other servers that are still refreshing, and hopefully these will all be resolved overnight. 

In the morning power off and power on again and hopefully you will be good to go!

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Frequent Visitor

Re: New Xfinity iPhone SE won't receive authentication texts from banks

Unfortunately, it didn't work. I'm visiting the store in person tomorrow to see if there's anything more they can do. If not, it looks like I need to persuade my bank to delete my online account so I can start over. Don't know how easy that will be. They said they could not delete my 2-factor authentication.

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Problem Solver

Re: New Xfinity iPhone SE won't receive authentication texts from banks

Many banks have three options? Text, phone call, or email. And, if text fails several times, then they offer to call you or email you. 

If and when you get some resolution, make sure that you click on the option for them to recognize your new device so that they don't ask you for 2-factor authentication each time.