Thank you for contacting us through the Xfinity Forum. I’m sorry to hear that your device is no longer working. I’m more than happy to assist with helping you obtain a new phone.
In case you have yet to shop for a new device, I’ve included the following link that will take you to the Xfinity Mobile website where you can initiate the search;
Additionally, with your Xfinity account credentials, you can login and select a device for purchase, and have it shipped to you. We ship devices with 2-day shipping. It really is that easy!
In addition, we also have a BYOD (Bring Your Own Device ) program that allows you the flexibility to bring your own compatible device. Keep in mind that with BYOD, you would need to start a new line of service instead of adding the device to the existing line. Your current line would then need to be deactivated. I’ve included the link that will take you to BYOD compatibility page. As of now BYOD only supports iPhone and Samsung.
Finally, if you want me to review your account, you can send me a private message by clicking on my name ComcastChrisL. After you click on my name, that will direct you to my profile page, and from there you’ll see a blue ‘send message’ button.
In your private message please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file. Upon account authentication, I’ll do the research and reach back out to you.
Let me know how you want to proceed. Thanks again!