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My verizon galaxy s10 is not compatable with XM

lpdc1_sbcglobal
New Poster

My verizon galaxy s10 is not compatable with XM

I bought a Galaxy s10 from Costco for Verizon.  Costco told me this phone once after 60 days and Verizon unlocks it it will be compatable with XM.  The people at XM told me the same thing.  Based on that information I bought the phone from Costco.  The reason I bought from costco and not XM was costco had a factory special of the phone at $450.  Xm said they could not offer me that same offer.  I still do not understand how Costco can offer a factory deal better then XM.

Well yesterday I checked to see if it was compatable and it was not.  After talking with Costco and XM representives I am told sorry nothing any one can do.  It is to late to return the phone.

 

Here is my MEI <Edited>

Model number is SM=G973u

Serial # <Edited>

 

I had a perfectly good S7 that was not compatable but bought the S10 because I was told it would be compatable.

ComcastLauraW
Official Employee

Re: My verizon galaxy s10 is not compatable with XM

@lpdc1_sbcglobal   Thank you for posting in the forum and I apologize that there has been a bit of confusion as to the compatibility of your device.  I would love to assist you with this,  can you 

please reach out to me via private message. Click on my name ComcastLauraW and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;  first and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. Also, if you could provide the IMEI for the device in question that would be greatly appreciated.

 

Please keep in mind that if the device model number ends in U1, it will, unfortunatelly,  not be compatible with our network. 

 

Thank you for your time and patience,


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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kamee2109
Contributor

Re: My verizon galaxy s10 is not compatable with XM

Can the answer please be posted publicly? Thanks!
kamee2109
Contributor

Re: My verizon galaxy s10 is not compatable with XM

Or not....
bearone2
Frequent Visitor

Re: My verizon galaxy s10 is not compatable with XM

when they want to make a sale, they'll tell you what you want to hear & one of the shortcomings of buying a phone from any vendor, to save money.

Stuck1111
New Poster

Re: My verizon galaxy s10 is not compatable with XM

I'm in the same boat with all of you who purchased the S10 from costco... now I wish I hadn't because I'm stuck paying Verizon for a plan that is WAY overpriced for what I need. It would take a few years to recover the cost of buying a new phone with the savings I'd get by switching to XM so probably not worth it.

 

Hoping XM make this possible in the future. I suspect there are a great deal of us customers out there many of which aren't taking the time to post on this forum.