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Hello Aslk, I will be happy to help with this. There are several troubleshooting steps we can take to address the MMS concern. First and foremost, we will need to complete toggling of the following settings; Cellular data, WI-FI and Airplane mode.
Please toggle each setting on and off one at a time. If Cellular data is On (Off), please toggle it Off (On), and allow 1 to 2 minutes before switching it back. If WI-FI is On (Off), please toggle it off (On), allow 1 to 2 minutes before switching it back. If Airplane mode is off (Or On), please toggle this on (Off) and allow 1 to 2 minutes before switching it back. I understand you’ve already completed a Network Reset and you’ve checked your message settings, thank you for completing those steps in advance.
Next, we will need you to check your “Reachable at” settings through the following path; Settings > Click on your name > Name, Phone Numbers, Email > Reachable At. If your phone number is listed, please complete an additional “Network Reset”. Once your device reboots please send a test MMS Message to yourself.
If you have not received the message and If your phone number is not listed in the reachable settings, I will need to access your account to view your line features. In order to do so this requires account authentication. Account Authentication entails you providing me with the first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file.
This information will need to be submitted to me via Private message, in order to send me a private message you will need to click on my name ComcastLolli. After you click my name, you will be directed to my profile page. You will see an option to send message on the top right-hand corner (blue button). I look forward to hearing from you, thank you for reaching out.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
