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My Xfinity Mobile Gift Card expired. Please help

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My Xfinity Mobile Gift Card expired. Please help

I got my xfinity mobile gift card for $150 on April 2019 and unfortunately the card expired on Aug 2019. I have not used any balance that was on the card. can you please help reissue the gift card?

Official Employee

Re: My Xfinity Mobile Gift Card expired. Please help

Hello mailbromiaccet, thank you for bringing this to our attention, I am happy to help.  The first thing we will need to do is confirm the order and eligibility status.  There will be a delay in this process because we are not able to simply re-issue a new card.


I will need to gain access to your XM account in order to verify and review the details.  This requires account authentication.  When you get an opportunity please send me a private message with the following information; first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file.


When I receive the information, I will complete the research and follow up with you through private message.  These matters generally entail an escalated process, I will be handling this request for you and we will remain in touch.  Please let me know if you have any additional questions.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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