New Poster
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1 Message
My Xfinity Mobile Gift Card expired. Please help
I got my xfinity mobile gift card for $150 on April 2019 and unfortunately the card expired on Aug 2019. I have not used any balance that was on the card. can you please help reissue the gift card?
XfinityLolli
Official Employee
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65 Messages
6 years ago
Hello mailbromiaccet, thank you for bringing this to our attention, I am happy to help. The first thing we will need to do is confirm the order and eligibility status. There will be a delay in this process because we are not able to simply re-issue a new card.
I will need to gain access to your XM account in order to verify and review the details. This requires account authentication. When you get an opportunity please send me a private message with the following information; first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file.
When I receive the information, I will complete the research and follow up with you through private message. These matters generally entail an escalated process, I will be handling this request for you and we will remain in touch. Please let me know if you have any additional questions.
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