Mobile service is disenfranchising.

To start I tried to activate service over five or six days ago after I had to run to the credit check online found out what I qualified for I went to a store because of the holiday they closed early even though representative and customer service said that they were not closing early and it would not affect the hours of the store so I went start is closed had to go home came back the next day at a time just a response be open while employees were in there talking amongst themselves they left the door locked for an hour and a half for no reason upon entering the store I was told the mobile system was down to add service to The Xfinity mobile program was told to check back in a couple hours came back two hours later system is still down told to come back around four or five upon returning was told that they could not help me I had to order online went home ordered online now myOrder is on hold for verification because they believe Friday is occurring well I still have my Internet with you and if you believe Friday occurring why is it not affecting my whole account this just seems like a way to delay the fact that you were unable to ship and for fill orders within your fulfillment system if there was any reason to believe that fraud was occurring on my account why is it not affecting my entire account it's only the mobile part and it just seems like a way to mitigate the fact that you were unable to fill your orders in the two day processing time just gives you the ability to stretch it out to 5 to 7 days if not longer I have already had my money taken for the phone and tablet in question therefore you need to for fill the order is already paid for if there was fraud why did you take my money????????????????

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

snow7551

Contributor

•

336 Messages

6 years ago

@Iamchaotic0n3 wrote:

To start I tried to activate service over five or six days ago after I had to run to the credit check online found out what I qualified for I went to a store because of the holiday they closed early even though representative and customer service said that they were not closing early and it would not affect the hours of the store so I went start is closed had to go home came back the next day at a time just a response be open while employees were in there talking amongst themselves they left the door locked for an hour and a half for no reason upon entering the store I was told the mobile system was down to add service to The Xfinity mobile program was told to check back in a couple hours came back two hours later system is still down told to come back around four or five upon returning was told that they could not help me I had to order online went home ordered online now myOrder is on hold for verification because they believe Friday is occurring well I still have my Internet with you and if you believe Friday occurring why is it not affecting my whole account this just seems like a way to delay the fact that you were unable to ship and for fill orders within your fulfillment system if there was any reason to believe that fraud was occurring on my account why is it not affecting my entire account it's only the mobile part and it just seems like a way to mitigate the fact that you were unable to fill your orders in the two day processing time just gives you the ability to stretch it out to 5 to 7 days if not longer I have already had my money taken for the phone and tablet in question therefore you need to for fill the order is already paid for if there was fraud why did you take my money????????????????

if you want your order you most uploade a photo of your ID and unity bill with the email that they sent you if you dont up loade them your order may get cancel this is for your own safety they want too make sure its you thats ordering the phones and not some creepy ghost i wish more carrier dos this

Plan

Iamchaotic0n3

Mobile service is disenfranchising.

snow7551

New to the Community?