Mobile phone not being delivered

Fedex not delivering phone , was supposed to be today , they sent me amessage saying Delivery exception Customer not available or business closed.  I am in  a 11 story apartment building.  They never called or sent email just email saying Customer not available or business closed grand rapids mi. has always had problems with fedex not delivering.  If this is like all the other times they will do this 2 more times and then tell me i have to go fedex pickup location to get it.

This virus thing has stopped most buses in this city so there is no bus going anywhere near their pickup loocation which on the border with another city.  I do not own a car.

There were no that's zero calls to my phone today thats ( 0).

Is there a support number to call to cancel the mobile phone  order if fedex  does what it has done  in the past ?