I agree with original poster:
If xfinity-mobile customer also has "internet essentials" low-income service for their home internet then YES INDEED the first $12 of xfinity-mobile data-charges ought to be WAIVED monthly for the customer.
Seems to me that comcast is trying to do Right Things in that direction and there is a decent hope that they will indeed do so.
My opinion is that such a change is way more important than integrating home-internet & xfinity-mobile bills, and that either change could be troublesome for regulatory reasons more than software reasons.
@sjlpe Thank you so much for posting your concerns. I would be happy to assist you with this,
Please reach out to me via private message. Click on my name ComcastLauraW and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. Also, if you could provide the IMEI for the device in question that would be greatly appreciated.
Thank you for your time and patience,