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Mixed up IMEI & Phone numbers

Jheitsch
New Poster

Mixed up IMEI & Phone numbers

Hello,

I just placed an order for two SIM cards to move my existing devices to Xfinity Mobile. Both devices are identical. The first one has phone number 'A', and IMEI '1'. The second device has phone number 'B' and IMEI '2'.

When I look in my account, however, I see that phone number 'A' is linked to IMEI '2', and phone number 'B' is linked to IMEI '1'. This was an order placed over the phone, so I didn't notice the mixup until getting the confirmation email.

Is there a way to install these SIM cards in a way that everything will work correctly and I can keep the existing phone numbers on the phones they are already associated with?