I switched from Verizon Wireless to Xfinity Mobile on 11/9/19. I brought my unlocked Samsung Galaxy S10 over to Xfinity. Since the moment I switched I have had issues with sending and receiving MMS and group text messages. The issue is when I have WiFi and Mobile data turned on. If I turn off WiFi the MMS will transmit. I did not have this issue when on Verizon Wireless. I talked to a Xfinity tech via chat and they said I should be able to have WiFi and Mobile data turned on at the same time and be able to send and receive MMS. He suggested I reset the network settings. I did this and I'm still having the same issue. I searched the forms and this appears to be an issue for others once they switched to Xfinity. Is there anything that can be done to resolve this issue?
I switched from Verizon to Xfinity in September. I have had no problems with the default Messages App, until December 28th, when my mobile plan updated. I can no longer send or receive MMS messages, I have proof I could on December 27th, the last day of my monthly plan, but not since new month started. I've tried turning on mobile data, turning off wifi, clearing messsages cache and data, to no avail.
I have had similar issues since switching from Cricket to Xfinity Mobile within the last month. Bought a new Samsung Galaxy A70 thru Xfinity Mobile at the time of the switch. Everything has been great except for this VERY inconvenient/frustrating issue with MMS. It doesn't happen ALL the time, but group MMS messages very often get hung up and don't download. Lately when it's been happening, if I disable the WiFi, the messages come through right away. This also happens if I'm attempting to send a picture and it just sits their "sending". As soon as I turn off the WiFi, it goes right through.
I've tried dozens of suggestions from other threads. I've had this issue occur in Google Messages, Samsung Messages, Textra, and now in Verizon Message+.
I would really appreciate if somebody from Comcast Support could chime in here and let us know if any progress has been made on this issue. From what I have read, there definitely seems to be an issue between Xfinity Mobile and Samsung phones in general.
This issue seems to be fixed now, at least for me on my Galaxy S9. I can now send MMS messages, including both images and group messaging, over WiFi withdata turned off or on. I tried this on Android Messages, Textra, and Samsung Messages with the same result. Android Messages appears to be supporting RCS features also, but I do not typically use that app -- or at least not yet.
I did not notice any OS updates. I am currently on the December 1 patch, and have been for about a month. I had messages fail to send while WiFi was turned on last week, but they send now.
I posted information regarding MMS on another one of the threads and wanted to provide the info here as well.
When sending MMS and using the native texting app for your device, you’ll need to have cellular enabled and Wi-Fi disabled. This only applies to sending actual data files such as pictures, audio, gifs, etc. This does count towards the monthly data consumption for the service line.
Any actual text message that include letter characters, words, phrases, sentences, and paragraphs remain free of charge.
It may be that a 3rd party app will be a way around the cellular signal requirement for MMS.
As I’ve investigated this further, it seems that Android 9 eliminated the option to send MMS without needing a cellular connection. I am looking further into this detail.
Thanks again for continuing a very useful conversation and knowledge sharing. I’ll check back in with any new developments.
I have been having this same issue with all 3 of my Samsung s8 phones. And..coincidentally..since they just became paid for, all 3 of my phones are also automatically disconnecting WiFi automatically without permissions. I had to go into all 3 phones and change the xfinity app settings to request approval before cutting off the wifi. NOW i receive a notification about every 15 to 20 minutes asking to cut off my wifi....reallly?!? In addition to not being able to send pics/mms messages unless using data. It was stated that this is an Android problem however I just purchased an Iphone 7 for my daughter in December...GUESS WHAT..hers has the same issue sending MMS messages and photos...I dont think its an android problem, I think its an Xfinity problem.. easy way to rack up data fees.
This is also happening on the Galaxy S10E (3rd party messaging app or not) and this level of service is completely unacceptable. Sending a picture over wifi is a basic function of a phone and a mobile network, the fact that it takes data to send a picture is even more unacceptable. Is there a timeline for a fix or is this how xfinitys network will operate going forwared? I just switched but i will totally go back to my previous carrier if this isn't given the attention it deserves.
I was able to fix the "wont send with wifi on" issue by doing a factory reset on my phone and not brining any settings over from my old phone. Something must have went haywire durring the transfer i guess. Same thing on my wifes phone, i didnt bring settings over from her old phone and its working fine. I was able to bring over contacts at least.
I've been having this issue for quite some time and I am getting extremely frustrated. I also exclusively use group messages which use MMS for work and they don't always come through and it is getting to the point that I am going to have to leave and go to a more reliable carrier. I cannot continue with this issue. I have tried every messaging app that I can think of and have factory reset to no avail.
With all due respect this is the most ridiculous thing I've ever heard. The whole idea of going with the by the gig plan was to save money. I work from home and I am on WiFi basically all day. My wife is the caregiver for our disabled son and she is home all day and on WiFi all day as well. After a few months of thinking I was saving and Xfinity was doing something right I noticed I was wrong. Something changed in January. To tell people to shut ther WiFi off when sending a data loaded message is like saying "excuse me while I pick your pocket". My monthly mobile bill is now as high or higher than when I was with Verizon. You know as well as I know it's a hassle to switch services but that is exactly what I am considering. Your customer service can't even tell me that you are working on a solution to this problem. Xfinity needs to fix this problem. Telling me to shut my WiFi off is not the solution.
I wanted to provide an important update to this issue.
Samsung is currently working on a software update to address this issue; this is anticipated to be available beginning in March. More details will be provided by Samsung in the coming weeks.
The issue stems from the operating systems themselves, Android 9 and 10.
Please be on the look out for the incoming update that should bring resolution to this issue. Thank you again for your continued time, and support.
I just switched from T-Mobile to this mess today, this is not a good first impression and I am about to switch back to T-mobile. This is a mess.
I can receive some text but not others. waiting until the beginning of march for a fix is unacceptable.
I can't even receive text from xfinity to log into my mobile app.
I hope this get fixed very soon. Aside from this incredibly annoying issue, I have not had any other issues. For a while, if I used the default Verizon Messaging app, I was able to send/receive MMS texts on wifi. If I used any other Messaging app, it would fail. But then, that stopped working late in January. So my work around no longer works. I will be keeping an eye on this forum, because I hope there is a solution soon.
So I called Xfinity "customer service" yesterday and their answer was the same, shut off the wifi to send these MMS and picture messages. That call didn't end well, so I actually went to visit the local Xfinity store. The nice young lady there said these picture messages do not count towards your data usage because I have unlimited calling and text messaging. Absolute contradiction to what your answer was here @ComcastChrisL when you said the picture images DO count against data usage. Either poor training or just flat out lying somewhere. All I know is I am using more data now than before. I will be telling my bank not to allow the monthly charges to my debit card until this is resolved or until I switch carriers...again.
I have my Samsung Galaxy S9 via Xfinity Mobile since February 2018 (roughly 2 years), and until the latter part of January 2020, I ALWAYS was able to send any text messages that require the need for MMS (i.e., messages to 2 or more participants, or messages (including just to one person) with pictures, gifs, or any data element attached) just being on WIFI -- not with DATA on. As of now I can not send or receive MMS text items without having DATA on. I did contact Samsung to discuss and they had me do a Network Reset (which eliminates/removes stored passwords for any WIFI and Blutooth elements [e.g, to use your phone in your car(s)], which worked for 10 minutes. With my cell phone one, the only way to have a succesul text with MMS need is to have DATA on and WIFI off!!!
That is ridiculus!! Since this has just started, I am not certain if the issue is with Samsung, Android, or Xfinitty Mobile.... HELP BY ANYONE!!!!
It's not new...it started happening with the update last year (April 2019). Quite the pain...it took a month, but thankfully the verizon + app allows for MMS (pictures and text). The native samsung app sends group MMS, but not pictures (unless data is on). Xfininty said it'd be fixed in the next update (May 2019). So seeing Chris saying March 2020 for 9 and 10 (I have 8)...doesn't inspire hope.
SOLVED. Big update on my MMS at home issues over wifi but nowhere else.
Phone used before and after fix : Samsung Galaxy S8+
Modem / Router before fix: Motorola SBG6580 gateway modem and router in one
Modem / Router after fix: Motorola MB8600 standalone modem / ASUS ROG GT-AX11000 standalone router
I knew my issue lied with my home network. After many calls and no luck of a resolution with Xfinity, I narrowed my problems to my home internet and more specifically my modem / router setup as my friend who had an independent modem and router with Xfinity internet and phone had no issues over wifi at his house on a Galaxy 9+.
I attempted everything, hard reset...changing the modem configurations, the whole 9. Nothing would allow an MMS to go through unless it was on LTE or a wifi network other than my own. The old modem/router combo had many devices connected but was only DOCSIS 3.0. I was told several years ago...whether true or not that eventually, Xfinity would require equipment to be 3.1 as the new standard in DOCSIS. I was ready to buy a new phone ($1000+) or backup and restore my phone and possibly lose a ton of info and data or spend an entire day setting up my phone app accounts. I knew I was in need of more updated equipment and have heard since day one a standalone modem and router are better since the router can be controlled by the user and updated, etc.
My SBG6580 was nearing 4 years of 24/7 use with over a dozen devices running over wifi. I am on the BLAST! plan which with all devices I could never exceed 60 mbps download even after the increase to 200 mbps in speed by Xfinity.
I went a little overboard but wanted the best and to be future-proof with technology and purchased the Motorola MB8600 capable 6000 mbps speeds and the ASUS ROG GT-AX11000 capable of 10,000 mbps with 3 bands (2-5 GhZ and 1-2.4 GhZ). The setup was easy minus several calls to Xfinity to finally get my new modem online with the given MAC address. The ASUS was super easy to setup through the router address and I kept the SSID the same so all my devices would automatically reconnect without having to go through every single wifi device and change to a new username and password.
Fast forward to today.....after several days on the new setup I have yet to not get a MMS to send...every MMS sends within seconds at home. I did a speedtest on my phone and it maxes out at 200 mbps download and could do way more if I chose a higher plan. I also swapped out from CAT 5e cables to 8 which are really cheap these days. The ASUS is a wifi 6 device and MB8600 uses DOCSIS 3.1
I would be interested in seeing if anyone else updated to a standalone modem and router with the same issue and had it resolved. My issues are fixed and my wifi range and speeds are drastically improved.
My problem is the same - only at my home using the Xfinity router. I don't plan on spending $500 or more on new equipment. I also don't plan on paying them for anything over 1G of data since this problem started. The whole reason I set up my account fro by the gig pricing is because I work from home and my wife is the caregiver for our disabled son, so we are both home most of the day. I am using phones we purchased through Xfinity and a router provided by them. I expect this to work as advertised and sold to me and not have to spend any more of my own money on this.
I'm glad to have stumbled across this News Feed regarding MMS not sending with Xfinity. I thought I was going crazy. I had an LG Max through Xfinity Comcast for 4 years that worked absolutely fine. On December 6th of this year, I purchased ....directly from the Xfinity Store in Williamsport PA ... a new Samsung Galaxy A50. Ever since I have had multiple problems trying to send MMS pics. I tried taking the phone back to the Xfinity Store in January (I purchased it on Dec 6th) just to get this issue fixed. After waiting in line for 25 plus minutes, I was told "Oh, you did not purchase the extended service plan. Sorry...it is after the 14 days. We can't help you. Call Samsung." Then I've spent hours on the computer trying every fix people have listed and finally yesterday ended up with a Samsung A50 tech rep who walked me through a Factory Reset. I did loose What's app conversations and some apps that I paid for etc. Not to mention the lost time and headache all this has caused. STILL DOES NOT WORK. Ugh. Now reading all of these comments, I'm still trying to discern how to resolve this without cost. Like some have mentioned here, I am on a tight budget and will obviously be paying for this NEW cell for a while. I'm beyond frustrated. What can be done??
So you are saying we have to "disable" WiFi everytime we want to send pictures? What about receiving pictures? This is ridiculous. Why? I thought Xfinity used Verizon networks and coming from Verizon I never had an issue. Looks like another case of "too good to be true" with Xfinity lower cost plans
When I first signed up with xfinity mobile you could just send MMS over the cellular network, no data charges/useage. AT&T was that way for years. Now xfinity has changed that.
I just got off the phone with xfinity mobile support. The tech support person I spoke with confirmed what a couple of commenters above stated -
In order to send MMS texts you must manually turn WIFI OFF and make sure Mobile Data is ON.
So what's next xfinity? What little trick do you have up your sleeve next make your service more expensive?
This is NOT a Samsung issue, it's happening on our LG, my husband's iPhone and my Samsung.
Maybe there are some text apps out there that do not send pictures/files via MMS? We'll be watching other cell service providers to see how this pans out and if we stay with xfinity mobile. We were already thinking about ditching the internet and cable for another provider anyways.
Im telling you guys...i had this issue on and off for a yr..only at home....if you.are running an Xfi or 2 in 1 modem router....that is likely the issue...once I went with a stand alone for each i have been able to send mms at home over wifi EVERY time.
Voice, SMS, and MMS are normally between one cellular provider to another cellular provider unless you are using an App like WhatsApp, FaceTime, Facebook, or Verizon Messenger..
When you say you are sending MMS over WiFi what are your settings?
1.) Cellular - On or Off
2.) Cellular Data - On or Off
3.) WiFi Calling - On or Off
4.) Any othe message Apps On?
Cellular on....data off when on wifi i guess? Wifi calling off..only bc i was tired of.dropping.calls if i left wifi. Using stock samsung messaging app...it wouldnt work with verizon or any other app that worked based off your phone #
I suspect that you had cellular data on which is why you are able to send MMS.
Can you turn cellular data off. And see if you can still send MMS?
XM does not charge for the data that is used for MMS, or for the data used for Voice and SMS. With 4G/LTE all voice, SMS, and MMS are actually using data, but the carriers do not charge you for that data.
Switched to Xfinity Mobile in late November and bought two new Galaxy S-10 phones. Normal usage when at home is wifi connected to our network which is a Arris SB6190 modem and a Linksys WRT 1900 ACS router. Never had an issues send photos via mms until recently. use the Google Messages app, but have the same issue using the Samsung default app, as well as the Verizon + app.
Both phones received the latest OS updated - one yesterday, one today, so that did not fix anything.
Now we need to shut wifi off in order to send a photo via mms. Same issue on both phones.
This morning connected to restaurants wifi where we had breakfast and duplicated the issue - also conected to my neighbors Xfinity hot spot on his rental modem and duplicated the issue.
Called Xfinty Mobile support and the person I talked too was aware of other mms issues, but not this one. We tried several things - cleared cache, uninstalled/installed appp, connection reset, removed simm, cycled phone, reinsserted simm card, etc...
So right now we can't send a photo unless we are not connected to wifi, so at least we know a work around, but this needs to be fixed.
Heading to the Xfinity store on Monday to see if they have any info and have them try it on another phone.