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Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

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Contributor

Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

A couple of issues:

1) Until 1 or 2 days ago, whenever I received a phone call, if the callers name was in my phone, I was here "<name is calling" or a message to me stating who was calling,  It has stopped identifying who ia calling.

2) I just installed a motion detecting security system outside my apartment. When motion is detected, I get notification on my Xfinity LG Stylo 5 smartphone. The only way I can get out of the app is to restart my LG phone.  This app is not the only app that does this.  My Indianapolis Colt's season ticket spp does the same thing.  Why??

Thanx in advance for any help/advise.  Have a great day.

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Expert

Re: Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

To get out of an app, touch the Home button.


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Contributor

Re: Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

I have received no replies.

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Contributor

Re: Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

The home button doesn't exist in the apps I can't exit out of.

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Expert

Re: Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

The home button is the little circle at the bottom of the screen.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Contributor

Re: Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

Thanx but I do know what/where the home button is & it's not there.  Why can't I post a .jpg image??  I have a jpg image of my LG Stylo 5 screenshot but this site won't let me post.

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Contributor

Re: Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

Here's what I see.

Bling Screenshot.jpeg
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Contributor

Re: Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

Thr only way I can get out of this screen is to restart my phone. No home button as you can see.

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Expert

Re: Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

Try tapping the little house on the bottom left.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

Already tapped the little house with no results. As aways, have to restart my phone.

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Expert

Re: Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

I found this page in the Stylo 5 user guide. Maybe the home touch buttons are set to hide for those two apps to allow full screen. When you're in either of those apps, try dragging the bottom of the screen upwards and see what happens.

 

stylo 5 38.PNG


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Contributor

Re: Issues With Xfinity Mobile and/or my LG Stylo 5 Smartphone

You are AWESOME. All fixed.  Thanx so very much. Have a great day & thanx again. A+++++++