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Is there a way to get my phones unlocked without waiting on the phone for hours?

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New Poster

Is there a way to get my phones unlocked without waiting on the phone for hours?

I am trying to get my two iphones unlocked.  I was waiting on hold for 55 minutes earlier in the day, but then my phone died.  Been on hold now for 1 hour and 4 minutes, and it says my wait time is still "greater than 60 minutes" which is the same thing it has been saying for over an hour.  This is ridiculous.  Is there any way to get this done?

 

What time does the call center close?  I saw somebody else here say that when they close, it doesn't tell you and just keeps you on hold.

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Contributor

Re: Is there a way to get my phones unlocked without waiting on the phone for hours?

I have always had good success completing my unlock requests via chat on the xfinity mobile account page.  

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Official Employee

Re: Is there a way to get my phones unlocked without waiting on the phone for hours?

@jake14mw,

I'm sorry to hear about the issues you've had with trying to unlock the phones and I know those long wait times are frustrting.

 

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. 

 

Thanks again for your time and patience,

Jared


I am an Official Comcast Employee.
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