New Poster
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1 Message
IPhone unlock help.
Hi, I've been trying for a week to get my old iPhone unlocked by xfinity mobile. My moms phone broke and I want to give it to her.
The phone is paid off, the bill was always paid and in good standing. Im on call number 6 to customer service. Each time they say im eligible for an unlock but need to transfer me to the correct department. Then I sit on hold for an hour and no one ever picks up.
Can someone here help me?
The phone is paid off, the bill was always paid and in good standing. Im on call number 6 to customer service. Each time they say im eligible for an unlock but need to transfer me to the correct department. Then I sit on hold for an hour and no one ever picks up.
Can someone here help me?
EELAPASDESIGN
New Poster
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3 Messages
5 years ago
This should be illegal - I CAN NOT get someone on the line and when I finally did he said he needed to send me to a different department, gave me the number and it brought me right back to the beginning. They say my phone number isn't associated with an account, I paid the phone in full, never paid late and all I want to do is get another carrier. I moved to California and there isn't Xfinity out here which means I need to pay $20 (now going up to $25) connection fee and my bill has been way too high. This is such crazy. If anyone knows how to fix this PLEASE TELL ME!
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Jlavaseur
Problem Solver
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948 Messages
5 years ago
I just had that problem unlocking a phone, the key is to call Xfinity mobile at 7:00 am, the department that unlocks mobile phones opens at that time, I had no wait time
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