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IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

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New Poster

IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

I ordered a silver iPhone 11 Pro 512GB on September 13 at 8:30 AM EST, just 30 minutes after Pre-orders opened up. When I placed the order it said delivery on the 20th, but I just got an email stating that my phone has been delayed and have been given no other info as to when the ship date may be. I have always ordered through Apple in the past (I was with Verizon) and they are very clear on shipping and order status. I find it frustrating that there is very little info on the order status through Xfinity Mobile. Has anyone ordered early as I did and received info on shipping? 

 

 

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Frequent Visitor

Re: IPhone 11 Pro Pre-Order

I ordered at 6am on order day and so far it  only says preparing order. 

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Frequent Visitor

Re: IPhone 11 Pro Pre-Order

I am running into the same issue. It gives me no information about how long it has been delayed, etc. And I ordered right at 8 a.m. confounding matters is that the device still shows a Sept. 20 delivery on the device order screen.

Any addition info on when we can expect these orders other than "a few days?"
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New Poster

Re: IPhone 11 Pro Pre-Order

I received an email today letting me know that the phone would be delayed a “few days” and got 2 movie tickets for my trouble. That is certainly nice, I just wish I knew what is a “few days”.  It still sounds like I will have to be at home to take delivery and not being able to plan makes it a pain in the you know what! Regardless, I am excited to get the phone...in “a few days’!

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Frequent Visitor

Re: IPhone 11 Pro Pre-Order

It would be great to know what a few days means...

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Frequent Visitor

Re: IPhone 11 Pro Pre-Order

Did all of you who are delayed order the 512g?? I haven’t heard anything yet
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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

I ordered a space grey 512GB iphone 11 pro at 5:30 PST and originally scheduled to recieve it on Friday 20 September.  I too got the very uninformative email 

 

Our apologies, but order #XXXXXXXXX is delayed by a few days. You'll get a shipment-confirmation email with your FedEx tracking information two days prior to delivery.

 

No explanation either.  Went by local Xfinity store and found no helpful answers either.  I should have just bought it directly from Apple.  I feel your pain.

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Regular Visitor

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

I was disappointed buying it from Apple was not an option.  I'm in the iPhone Upgrade Program with Apple, and when I got in for the pre-order Friday, the choices were only the big 4 carriers, and the Verizon one required a 4-digit PIN, which was not the 6-digit one you can request from the XM website.  The "Unlocked and SIM-Free" version was not eligible for the program so you could only pay the full amount up front.  I had to switch over to XM website and buy it, and I'll have to sell my XS to pay off the IUP loan.  Order went in at 5:17AM.  No correspondence as of yet. 🤞🏼

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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

Placed order on 14th for midnight green pro max 256 gb. Delivery by date still shows 9/20 but haven't receieved any emails or shipment alerts. Called them this morning and was told it's on track but hasn't shipped yet.

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Frequent Visitor

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

In the past, they have shipped out of Texas so I guess they don't need a large amount of time for shipping. Unlike Apple that ships out of china.  The charge dropped of my debit card and hasn't been charged again yet.  

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Frequent Visitor

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

It'd just be nice to know what the timeline is. A few days is pretty vague.
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Frequent Visitor

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

just got shipping notice, they are shipping out of ft. worth texas

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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

I got the delayed email on Monday and Wednesday I got an email with Fedex Tracking number.  Shows the iPhone is in Ft. Worth and should arrive Friday 20 Sep by 8:00 PM.

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Official Employee

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

Hello everyone,


We understand the excitement and anticipation for the newest Apple iPhone, and we are working diligently to complete all orders as quickly as possible. The devices cannot be delivered before Friday 9/20/2019. As of today, we are sending out emails with tracking information for when to expect the device with order tracking details. If you did receive a delay notification, we are in the process of fulfilling and shipping all orders as soon as more devices become available.


Again, the notification will arrive by email when the device is being shipped. If you have not received an email with a confirmed device shipment and tracking information, please reach out to me through private message by clicking on my name ‘ComcastChrisL’ then select ‘send message’. I will need to authenticate the account and request that you provide me the first and last name of the account holder, the full account number, and the last 4 digits of the stored payment method on file. We greatly appreciate everyone’s time and patience as we continue to work to get everyone their new Apple iPhones.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

I did get shipping notice but just that label was created. Hasn’t gone anywhere
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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

UPDATE: I got an email with a FedEx shipping number yesterday, still says that it is in Ft Worth TX as of today, but an expected delivery by 8PM tomorrow. Although I am more used to the purchase through Apple, this has not been a bad experience, just a little vague.

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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

Has your order shipped? Mine is still saying it hasn’t been picked up yet. Just a label created as of 11:40 pm Eastern time. Supposed to get it tomorrow but I don’t see how if it still hasn’t been picked up yet by fedex.
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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

Exact same thing. Got the email on Wednesday, hasn’t moved as of 8:50pm pst. Wonder what the holdup is...

Edit: my account does show an imei attached to the phone, so certainly it is somewhere.
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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

Same here. Got shipping notification on WEDNESDAY and there are no updates aside from that a label was created. We preordered a second phone a day later and it got a shipping label and has move from Texas to Indiana all within today while the other one that “shipped” yesterday hasn’t moved?!
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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

Well that doesn’t bode well for Friday delivery at all. Bummer.
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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

One phone departed Indiana at 430am eastern time and the other departed Memphis TN at 320am eastern time. They still say delivery by end of day but that’s gonna have to be two very quick jets to Seattle and then immediate sorting onto a truck for delivery to make it by tonight. FedEx usually delivers at about 930am in our neighborhood. Unless they are running additional trucks in neighborhoods later in the day it’s gonna be tough.
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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

Mine just went out for delivery. It left Memphis without having a scan to say it was picked up. Seems they went to the hub en mass then scanned out when they departed. You will be fine. There is a time zone difference and they went overnight so Just wait for the phone to arrive today. Enjoy it!!!!
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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

It’s only about 2 hours from Memphis to Seattle. We’re going to be just fine I think. I noticed earlier that thought the tracking never reflected it, mine was actually picked up at 10:30am and left Texas at noon, etc.

Strange how those scans work.

Edit: Landed and being sorted now. 🙂
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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

I pre-ordered an Iphone 11 Pro - Midnight Green (256) in an Xfinity store on Friday 09/13/19 morning. I later received an email that the shipping will be delayed, but it did not give an idea of how long. Can you help me get an idea of when I will get my phone, or should I go in person and just pick it up?

 

Update: I just received the Tracking email - indicating the phone should arrive by Noon tomorrow!

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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

Ours have been “on vehicle for delivery” for 3 hours now but the status hasn’t changed to “out for delivery” lol I bet they are holding some trucks until they can get as many phones as possible on them before sending them out at a cut off time.
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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

Seems like the website says they are in stock but I don’t know what store inventory looks like
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New Poster

Re: IPhone 11 Pro Pre-Order Delivery Dates Slipping and are Mysterious

Delivered at 11am south of Seattle!
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New Poster

Re: IPhone 11 Pro Pre-Order

By the time I got the site to load, the 512GB was the only midnight green one they had in stock, so it's a yes from me